Part-Time Veterinary Receptionist (Care Coordinator) - PetVax Complete Care Centers Midtown

Petvet-Care-Centers; Memphis (TN); On-site; USD 19,000 - 25,000; Part time

Job summary

PetVet Care Centers Midtown in Memphis, TN is seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join our team and support the hospital’s client service and administrative needs.

The role focuses on delivering exceptional front-desk service, scheduling, and team collaboration to ensure a positive experience for pets and clients in a fast-paced veterinary environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer skills and the ability to learn new software and systems.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Multitasking

Detail oriented

Computer skills

Tools

Practice management software

Job description

PetVet Care Centers' PetVax Complete Care Centers Midtownis currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

PetVax Complete Care Centers Midtown in Memphis, Tennessee, is a full-service veterinary practice offering comprehensive care, from preventive services to advanced medical treatment. With a focus on convenience and compassionate care, the team is dedicated to supporting pets’ health at every stage of life.

Why Join Us:

• We have a supportive, team-oriented hospital environment where communication and teamwork between our reception and medical teams are very important.
• Opportunities for growth and learning within the hospital, a welcoming team atmosphere, and the ability to work alongside an experienced medical team. We value compassion, professionalism, teamwork, and creating a positive experience for both our clients and patients.
• We’re looking for someone who genuinely enjoys helping people and their pets and wants to be part of a positive, fast-paced veterinary hospital.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and organizational skills
• Basic computer skills and the ability to learn new software and systems
• Ability to work independently while also functioning effectively as part of a team
• Professional, dependable, and positive attitude
• Ability to remain calm and compassionate during stressful or emotional situations
• Comfortable working around dogs and cats
• Willingness to learn veterinary terminology, hospital procedures, and workflows

Preferred Skills (Nice to Have)

• Previous customer service, receptionist, administrative, or veterinary experience preferred
• Veterinary receptionist experience is a plus, but not required

Schedule

• Part-Time, Monday-Friday from 8AM-5PM based on hospital needs and some weekends
• Typically, Monday, Wednesday, Fridays, and some weekends, depending on the week
• You may be scheduled some mornings or just some afternoons depending on hospital needs

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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