Part-Time Utility Billing & Records Clerk

City of Johnston; Johnston (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

City of Johnston is seeking a Part-Time Utility Billing Clerk for a 30-hour-per-week role. The position supports billing, reconciliations, customer service, and general clerical tasks in a municipal office environment.

Responsibilities include updating the billing system, processing bills and notices, handling mail and payments, and assisting with records management. Requires a high school diploma, 5 years of office experience, and notary within 6 months.

Qualifications

• Graduation from high school or GED equivalency; AND
• 5 years of professional office experience, including public-facing duties;
• Notary within 6 months of hire;
• Valid Iowa driver's license or mobility equivalent;
• Ability to pass DCI background check and pre-employment screening.

Responsibilities

• Provide customer assistance and route calls to the appropriate department.
• Enter meter readings and update utility billing system; process monthly bills and notices.
• Handle mail, ACH deposits, and deposits/payments; maintain records.
• Input new accounts, create work orders, and update plat information.
• Assist with records retention and procurement coordination as needed.

Skills

Customer service

Microsoft Office

Communication skills

Organizational skills

Attention to detail

Education

High school diploma or GED

Notary certification within 6 months

Tools

Microsoft Excel

Data entry systems

Job description

City of Johnston is seeking a Part-Time Utility Billing Clerk for a 30-hour-per-week role. The position supports billing, reconciliations, customer service, and general clerical tasks in a municipal office environment.

Responsibilities include updating the billing system, processing bills and notices, handling mail and payments, and assisting with records management. Requires a high school diploma, 5 years of office experience, and notary within 6 months.