Part-Time Universal Banker: Drive Sales & Service

Citi; Concord (NH); On-site; USD 50,000 - 65,000; Part time

Benefits offered by this job

Medical, dental & vision insurance

401(k) retirement plan

Paid time off

Job summary

Citi is seeking a Universal Banker in Concord. The role supports the customer service team to foster loyalty and increase sales among individual consumer clients.

Responsibilities include assisting with account openings, handling service issues, processing transactions, and promoting Citi products within the branch. The position emphasizes risk-aware decision making, regulatory compliance, and seamless customer interactions.

Qualifications

• 1-3 years of relevant experience
• Previous Retail Banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

Citi is seeking a Universal Banker in Concord. The role supports the customer service team to foster loyalty and increase sales among individual consumer clients.

Responsibilities include assisting with account openings, handling service issues, processing transactions, and promoting Citi products within the branch. The position emphasizes risk-aware decision making, regulatory compliance, and seamless customer interactions.