Part-Time Universal Banker: Customer Growth & Service

Citibank (Switzerland) AG; Washington; On-site; Confidential; Part time

Job summary

Citi is seeking a Part Time Universal Banker (20 hours) at the Chevy Chase Branch in Washington, DC. The role focuses on assisting the customer service team with sales, product and service activities and handling basic account openings and transactions.

The position offers an entry-level path in retail banking, requires 1–3 years of related experience and a High School diploma, and emphasizes building customer relationships, resolving issues, and providing service excellence.

Qualifications

• 1–3 years of relevant experience in consumer banking or similar.
• Retail banking experience is required.
• Strong written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customers.
• Provide service delivery to resolve account service issues.
• Execute financial transactions per bank policies.
• Refer opportunities to segment partners when appropriate.
• Create sales opportunities from service transactions and resolve complaints.
• Support branch sales/service events and campaigns.
• Adhere to operational controls and regulatory procedures.
• Assess risk and escalate control issues with transparency.

Skills

Communication skills

Customer service

Retail banking experience

Education

High School diploma

Job description

Citi is seeking a Part Time Universal Banker (20 hours) at the Chevy Chase Branch in Washington, DC. The role focuses on assisting the customer service team with sales, product and service activities and handling basic account openings and transactions.

The position offers an entry-level path in retail banking, requires 1–3 years of related experience and a High School diploma, and emphasizes building customer relationships, resolving issues, and providing service excellence.