Part-Time Tutoring Ops & Data Specialist

Ocean County College; Toms River (NJ); Sur place; USD 28 000 - 34 000; Temps partiel

Résumé du poste

Ocean County College is seeking an Academic & Tutoring Support Services Specialist to support tutoring operations and data systems, coordinating with IT and vendors, and generating reports for dashboards. The role may include tutoring-related responsibilities as needed in a dynamic academic support environment.

Qualifications include a Bachelor’s degree, 2 years in a fast-paced customer-focused setting, and strong Excel/data system skills.

Qualifications

• Bachelor’s degree required.
• Two years of experience in a fast-paced customer-focused environment.
• Strong proficiency in Excel for data entry, reporting, and formatting.
• Ability to manage multiple administrative tasks and meet deadlines.
• Experience with data systems or platforms (scheduling, tracking, or educational systems).
• Excellent organizational, communication, and problem-solving skills.
• Comfortable working independently and collaboratively in a dynamic academic support environment.

Responsabilités

• Provide administrative and operational support for tutoring services, including maintaining accuracy of records and documentation.
• Oversee and manage Trac Cloud data: activate new semesters, update profiles, and ensure accurate logging of 5,000+ tutoring sessions per semester.
• Coordinate with vendors and IT to troubleshoot issues, recommend system improvements, and implement updates to the Tutor Management System.
• Generate and compile regular and ad hoc reports for Institutional Research and internal stakeholders using Excel and the Tutor Management System.
• Provide support and training to staff and tutors and leaders on data tracking, system use, and related administrative processes.
• Offer general oversight of tutoring spaces.
• Assist in the development and refinement of tutoring program policies and procedures to enhance service delivery, compliance and operational efficiency.
• May provide students with face‑to‑face and virtual tutorial assistance in various content areas.
• Support ongoing projects, special initiatives and other duties as assigned.

Connaissances

Data management

Excel proficiency

Organizational skills

Communication

Independent worker

Formation

Bachelor’s degree

Outils

Trac Cloud

Canvas

Description du poste

Ocean County College is seeking an Academic & Tutoring Support Services Specialist to support tutoring operations and data systems, coordinating with IT and vendors, and generating reports for dashboards. The role may include tutoring-related responsibilities as needed in a dynamic academic support environment.

Qualifications include a Bachelor’s degree, 2 years in a fast-paced customer-focused setting, and strong Excel/data system skills.