Part-Time Ticket Services Representative

Seattle Symphony Orchestra Inc; Seattle (WA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Employer paid ORCA pass

403b retirement savings plan with 1x1%

Vacation time, sick time

2 personal days

11 paid holidays

Job summary

Seattle Symphony Orchestra Inc. seeks a part-time, non-exempt ticketing assistant to support Benaroya Hall ticketing, sales, and customer service. The role involves processing purchases, exchanges, and will-call, with emphasis on accuracy and patron satisfaction.

Ideal candidates communicate well, handle fast-paced tasks, and work flexibly to cover evenings and weekends. Experience with Tessitura and MS Word/Excel is a plus for this busy venue team.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Excellent customer service skills.
• Proficient with Word and Excel; Tessitura experience preferred.
• Willing to work flexible hours, evenings and weekends.
• Previous ticket office experience is a plus.

Responsibilities

• Process subscription and single ticket purchases and exchanges in person, by phone, mail, and internet.
• Provide current information to patrons for Benaroya Hall events.
• Support customer service policies by solving patron problems politely and diplomatically.
• Staff day-of-show ticket office; handle will-call and ticket replacements.
• Responsible for accurate sales reconciliation.
• Participate in training and other duties as assigned.

Skills

Strong communication

Interpersonal skills

Prioritization

Customer service

Microsoft Word

Excel

Tessitura

Evenings and weekends

Ticket office experience

Tools

Microsoft Word

Excel

Tessitura

Job description

Description

Position Overview:

This is a part-time, non-exempt, 21 to 28 hours a week position that supports the various aspects of Seattle Symphony and Benaroya Hall ticketing processing and procedures.

Essential Job Functions:

• Process subscription and single ticket purchases and exchanges in person, by phone, mail, and internet in a helpful, friendly, accurate and timely manner
• Be aware of and provide current information to all patrons in a proactive manner for all events at Benaroya Hall, which include Seattle Symphony performances, National Geographic Live events and various rental shows.
• Support Seattle Symphony customer service policies by solving patron problems and special needs in a courteous and diplomatic manner.
• Staff day of show concert Ticket Office which includes ticket sales, will-call, providing ticket replacements and receipt of donated tickets.
• Responsible for accurate sales reconciliation.
• Participate in all training sessions in a positive, willing and thoughtful manner.
• Other duties as assigned.

Qualifications:

• Strong communication and interpersonal skills, the ability to prioritize, and the desire to work in a fast-paced environment.
• Ability to complete all tasks on schedule, thoroughly and accurately.
• Excellent customer service skills required.
• Computer experience in Microsoft Word, Excel, Tessitura and desired
• Willing to work flexible hours with a focus on evenings and weekends.
• Previous ticket office experience a plus

Requirements

Physical Requirements:

The physical requirements described here must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The functions of this position are performed primarily in an office environment.
• Ability to speak, hear and communicate clearly while handling staff inquiries, telephone calls and customer requests.
• Specific vision abilities require close visual acuity for viewing a computer screen and reading, preparing, entering and/or analyzing data.
• Regular activities include frequent sitting, standing, walking, reaching, and bending.
• This position may require occasional pulling, lifting and climbing stairs.
• Specific vision abilities require close visual acuity for viewing a computer screen and reading, preparing, entering and/or analyzing data.
• This position requires repetitive motions of the wrists, hands, and fingers for typing at a standard keyboard and regular pinching, picking up and holding pencils and other desk tools.
• Ability to lift 30 pounds as needed.

Benefits:

• Employer paid ORCA pass
• 403b retirement savings plan with employer matching at 1 year
• Vacation Time, Sick Time (accrual rate based on part time status)
• 2 personal days
• 11 paid holidays per year

The Seattle Symphony values diversity and inclusiveness in the workplace. Individuals who bring diverse backgrounds and perspectives are encouraged to apply. It is our policy to provide equal employment opportunity (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Seattle Symphony will provide reasonable accommodations for qualified individuals with disabilities.