Part Time Teller / Member Services Representative

Michigan Educational Credit Union; Michigan; On-site; Full time

Job summary

A leading credit union in Michigan is seeking a Teller to join their team. The role involves processing transactions, providing exceptional member service, and maintaining a positive relationship with members. Candidates should possess strong communication skills and a high school diploma. This position offers a starting pay of $16.50 per hour, with opportunities for negotiation based on experience.

Qualifications

• High school diploma or equivalent required.
• Prior work-related experience is helpful but not required.

Responsibilities

• Process deposits, checks, payments, and other transactions.
• Provide exceptional member service and maintain cash drawer.
• Assist members with various credit union services.

Skills

Oral communication skills

Reading skills

Member relations

Member service

Diplomacy

Filing

Professionalism

Computer literacy

Keyboard skills

Time management

Education

High school diploma or equivalent

Job description

Reports To : Assistant Branch Manager or Branch Manager

FLSA Status : Non-exempt

Summary : To receive and process deposits, checks, payments, and other transactions, as well as issue money orders, travelers checks, and other drafts by performing the following duties.

Essential Functions include the following; other duties may be assigned:

1. Represent the credit union in a manner that maintains and expands positive relations with all members, potential members, and co-workers.
2. Comply with all company policies, procedures, and regulations. See Employee Handbook for further details.
3. Provide exceptional member service skills (e.g., knowledge, adaptability, patience, attentiveness, positive communication, time management, willingness to learn), along with efficient and accurate transaction processing.
4. Maintain an adequate cash drawer at all times, including buying/selling currency from the vault as necessary and balancing your teller drawer throughout the workday.
5. Maintain the appearance of the teller line and personal teller window.
6. Maintain the highest level of confidentiality with all obtained information.
7. Follow opening and closing branch procedures, including loading check printers, money order machines, stocking printers with paper, turning off personal heaters, opening/closing drive-thru lanes, etc.
8. Assist other departments as needed (Home Equity, Credit Cards, Loans, Accounting, Filing, Reception, Marketing, Member Service, Scanning, etc.).
9. Answer member inquiries and consult other departments as needed.
10. Complete and pass BVS training tests.
11. Record and submit CTR/SAR information.
12. Order supplies for the branch and organize incoming shipments in the stock room (stocking paper, supplies, MECU forms, etc.).
13. Verify all coin rolls and cash given by members, and prepare coins for outgoing shipment.
14. Print, fold, and stamp daily notices.
15. Process basic teller transactions, including deposits, withdrawals, loan payments, loan payoffs, loan advances, IRA contributions, charge-off payments, fair share payments, and night drop transactions.
16. Print statements, transaction histories, and termination statements for members.
17. Process verification of deposits, foreign checks (Canadian), travel notices, non-member check cashing, credit card payments, and cash advances.
18. Handle address changes, open and close accounts, and maintain credit union accounts.
19. Assist members with various credit union services and products, including legal accounts and IRAs.
20. Respond to member inquiries via phone, email, and other online services.
21. Process wire transfers, stop payments, check orders, and other related duties.
22. Perform other related duties as assigned.

Skills :

• Oral communication skills
• Reading skills
• Member relations
• Member service
• Diplomacy
• Filing
• Professionalism
• Computer literacy
• Keyboard skills
• Time management

Education / Experience :

High school diploma or equivalent. Prior work-related experience is helpful but not required.

Pay :

Starting at $16.50 an hour, negotiable based on experience.