Part Time Teller

Jobtailor; South San Francisco (CA); On-site; USD 38,000 - 47,000; Full time

Job summary

Jobtailor is seeking a friendly, detail‑oriented customer service representative to deliver a positive branch experience by accurately processing transactions and guiding customers to digital tools and self‑service options.

You will welcome customers, assess needs, resolve routine questions, handle deposits, withdrawals, and check cashing, and collaborate with teammates to ensure consistent service while adhering to policies and controls.

Qualifications

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience in customer‑facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast‑paced environments.
• Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Proven cash‑handling experience
• Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions.
• Professional, integrity‑driven approach focused on building trust through reliable service.
• Ability to recognize potential risk, ask questions, and appropriately elevate concerns to protect customers and the organization.
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience.
• Strong collaboration and relationship‑building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience.
• Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer‑focused environment.
• Ability to resolve routine customer concerns with sound judgment and professionalism.
• Ability to work a schedule that will include Saturdays
• This position is not eligible for Visa sponsorship

Responsibilities

• Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.
• Process routine service transactions such as deposits, withdrawals, payments, and check cashing.
• Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools and self‑service options.
• Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
• Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
• Use communication and active listening to clarify needs and provide clear, simple solutions or next steps.
• Collaborate with branch teammates, follow leadership direction, and elevate complex situations as needed.
• Resolve routine customer questions or concerns and elevate more complex issues for timely resolution.

Skills

Customer-facing experience

Cash handling experience

Strong verbal communication

Active listening

Relationship-building

Tools

Digital banking tools

Transaction processing systems

Job description

Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.

Process routine service transactions such as deposits, withdrawals, payments, and check cashing.

Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools and self‑service options.

Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.

Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.

Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.

Use communication and active listening to clarify needs and provide clear, simple solutions or next steps.

Collaborate with branch teammates, follow leadership direction, and elevate complex situations as needed.

Resolve routine customer questions or concerns and elevate more complex issues for timely resolution.

Requirements

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience in customer‑facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast‑paced environments.
• Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Proven cash‑handling experience
• Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions.
• Professional, integrity‑driven approach focused on building trust through reliable service.
• Ability to recognize potential risk, ask questions, and appropriately elevate concerns to protect customers and the organization.
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience.
• Strong collaboration and relationship‑building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience.
• Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer‑focused environment.
• Ability to resolve routine customer concerns with sound judgment and professionalism.
• Ability to work a schedule that will include Saturdays
• This position is not eligible for Visa sponsorship

Core Competencies

Demonstrates strong customer service skills by accurately processing transactions and effectively engaging with customers to understand their financial needs. Proficient in cash handling, risk management, and utilizing digital banking tools to enhance customer experience.

Highest-signal resume keywords

• Customer‑Facing Experience
• Cash Handling Experience
• Strong Verbal Communication
• Active Listening Skills
• Relationship‑Building Skills

Hard Skills

• Transaction Processing
• Risk Management
• Digital Banking Tools
• Attention to Detail
• Operational Accuracy

Soft Skills

• Customer Engagement
• Collaboration
• Adaptability
• Professionalism
• Organizational Skills

Industry Keywords

• Customer Service
• Financial Needs
• Self‑Service Options
• Policies and Procedures
• Escalation of Concerns