Part-Time Teller

Confidential; Farragut (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Confidential is seeking a teller responsible for daily cash handling and banking transactions. You will deliver quality customer service, process deposits and withdrawals, and help customers with basic banking needs. Maintain accuracy and security in cash handling, while supporting sales referrals and product recommendations.

This role emphasizes a strong client focus and adherence to bank policies. As the first point of contact, you will contribute to a positive client experience, participate

Qualifications

• High school diploma or GED required or equivalent combination of education and experience.
• Minimum 6 months cash handling or teller experience strongly preferred.

Responsibilities

• Handle cash drawer with proper controls and follow audit and security policies.
• Process deposits, withdrawals, transfers and loan payments for customers.
• Assist with ATM balancing and night depository processing.
• Deliver excellent client experiences and resolve client issues promptly.
• Identify cross-selling opportunities and refer clients to appropriate teams.
• Ensure compliance with bank regulations, policies and risk controls.

Skills

Cash handling

Customer service

Sales and service

Education

High school diploma or GED

Tools

10-key calculator

Microsoft Office Suite

Job description

Location

Onsite at the location listed in the job posting

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail bankingenvironment.

Often serving as the first point of contact to theclient, may have responsibility forrecommendingbankproducts or referringclientsto other areas of theBank.Develop and retain long-term and profitableclientrelationships to maximize revenue growth.

Responsible for maintaining high customer service and procedural standards.

Provides fulfillment of retail banking products either through referral based leads, prospecting lists or self-sourcing.

Monitors and maintains control of cash.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiencyHandle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.Process deposits, withdrawals, transfers and loan payment transactions for customers.Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).Assist in daily balancing and processing of ATM(s), including the processing of all entries.Assist in the verification of deposits in the night and lobby depository.Assist with the dual control vault responsibilities.Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client experience

Deliver excellent client experiences consistently and promptly resolve client issues effectively.Ensure an excellent overall client experience by assisting clients with select service needs.Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

Identify cross selling opportunities and referclients/prospects to the appropriate team.Promote bank products and services to further enhanceclientrelationships.

Compliance and risk management

Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.Perform all other job related duties as assigned.

SUPERVISORY RESPONSIBILITIES

Nosupervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Additionally, thequalifications listed below are representative of the education and experience required and/or preferred as noted.High school diploma or GEDrequiredand 6 months ofcash handling or teller experiencestrongly preferredor equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

• Microsoft Office Suite
• 10-key calculator; coin counter

CERTIFICATES, LICENSES, REGISTRATIONS

(Ex: CPA, Series 6 or 7 license, etc)Not necessaryAs part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.