Part- time Specialist, Support

Goodwill Kentucky; Pikeville (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

Goodwill Industries of Kentucky is seeking an energetic Support Specialist to help individuals overcome barriers to employment in a fast-paced environment. You will work closely with career coaches and participate in referrals to resources and services.

This part-time, non-exempt role emphasizes data accuracy, reporting on participants, and timely communication with partners to ensure tailored support and progression toward career goals.

Qualifications

• High School Diploma or GED is required.
• Associate’s degree or one-year work experience in workforce development/social services is preferred.
• Case management experience is preferred.
• Outstanding oral and written communication, teamwork and interpersonal skills are essential.

Responsibilities

• Serve participants requiring limited, short term support services and refer to additional resources.
• Collaborate as a member of the Career Coaches’ team.
• Maintain data in the assigned data entry system and report on individuals served.
• Monitor participants and act as first line of service for problem resolution.
• Communicate with Career Coaches, participants and other agencies; escalate as needed for continuity of services.
• Make referrals to community organizations and provide job leads, resume assistance, or help with applications.
• Assist job seekers with immediate needs such as food, clothing, transportation.
• Perform other duties as assigned.

Skills

Strong communication skills

Teamwork

Interpersonal skills

Education

High School Diploma or GED

Associate’s degree or equivalent

Job description

Goodwill Industries of Kentucky is looking for an energetic, self-motivated, dynamic professional Support Specialist to join our team. The Support Specialist will work closely with individuals seeking assistance from Goodwill to overcome barriers to employment and meet their career goals. If you are looking for an opportunity that allows you to reach new goals while striving in a high-energy, fast paced environment, the Support Specialist opportunity is for you.

Goodwill’s Mission is to connect Kentucky job seekers with the resources and services they need to find and maintain long-term employment and a career path. We serve Kentuckians who have disabilities or experience other challenges finding success in the workforce, such as criminal backgrounds, language barriers, limited education, lack of transportation and chronic poverty.

Job Type:

Part-time Non-Exempt

Essential Duties and Tasks:

• Works closely with career coaches – To serve participants requiring limited, short term support services, make referrals to other resources, sign-up for additional career services training and employment services.
• Functions as a member of the Career Coaches’ team, giving and receiving peer input into the delivery of services, sharing of resources, etc.
• Reports on individuals served, placed, retained, etc. as instructed. Maintains current and accurate data in the assigned data entry system.
• Monitors participants served and acts as a first line of service for problem resolution.
• Communicates with and serves as a liaison between Career Coaches, participants, and other agencies. ; Escalates the level of service available to participants as needs or career goals are known and communicates that escalation to career coaches for continuity of services.
• Makes referrals to other community organizations, agencies, and programs to address participant need. Makes “soft-touch” referrals for additional resources, such as providing a job lead, helping construct a short, basic resume, or assisting with a job application.
• Communicates with job seekers to help identify and address most immediate needs, such as obtaining food, clothing, transportation, etc.; Provides direct and up-front support to individuals coming to Goodwill for help in overcoming barriers to employment
• Performs other duties as assigned.

Education and Experience:

• High School Diploma or GED required.
• Associate’s degree or one-year of work experience in lieu of college degree in workforce development/social services environments, such as a workforce development program and/or community rehabilitation program, providing services to individuals with disabilities and/or other disadvantages preferred.
• Case management experience preferred.
• Must have outstanding oral and written communication, teamwork and interpersonal skills with the ability to work with a variety of diverse people.

Physical Demands:

• This job may have physical requirements that is considered sedentary work. Sedentary work involves sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity and occasional lifting up to 15 pounds.
• Travel across the state, as required and to other locations beyond the assigned work location is occasionally required.