Part-Time Spa Massage Therapist — Evenings & Weekends

Fairmont Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 35,000 - 60,000; Full time

Job summary

Fairmont Pittsburgh is seeking a skilled Licensed Massage Therapist to join our health club & spa team. Reporting to the Spa Manager, you will perform massages and body treatments, maintain hygiene, and ensure an exceptional guest experience in a luxury setting.

The ideal candidate holds PA licensure, certification from an accredited massage program, and current First Aid/CPR. Evening and weekend availability and strong communication are required.

Qualifications

• Licensed Massage Therapist in the state of Pennsylvania.
• Certification from an accredited school of Massage required.
• Currently certified in First Aid and CPR.
• Must be able to work nights, weekends and shift work.
• Previous experience as a Massage Therapist preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Adhere to the Spa Policy & Standard Operating Procedures.
• Perform massage and body treatments in a safe, professional and hygienic manner.
• Act as an ambassador for the spa representing the values of the brand and Accor.
• Knowledgeable about all aspects of treatments, retail, facility, and current offers.
• Maintain inventory of products to perform treatments in an orderly and neat fashion.
• Maintain cleanliness standards of treatment rooms and facility.
• Report for appointments on time, including adequate preparation time, and thoroughly review appointments before after completing each service.
• Always maintain a courteous, friendly and professional demeanor with guests/members.
• Assist in maintenance of treatment room(s) and other areas of facility where possible.
• Maintain appropriate tracking of guest medical forms and ensure each guest signs one prior to treatment.
• Recognize arrivals of all VIP guests arriving in both the spa and hotel.
• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
• Ensure guest preferences and special requests are accommodated to the best of the property’s and operation’s ability.
• Ensure guest satisfaction at all times by assuring safety and guest service is always the spa’s first priority.
• Perform regular treatments and facility audits to maintain brand standards.
• Work to ensure the spa is receiving the highest ratings/scores for both VOG and LQA, and that guest satisfaction remains a constant priority.
• Responsible for contributing to daily and monthly retail and/or treatment targets.
• Support the rest of your colleagues when requested.
• Understand and Adhere to the Accor Ethics & CSR book.
• Maintain guest confidentiality at all times.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Participate in daily/monthly communication meetings.
• Lead by example in following all safety procedures and practices by the property.
• Report any dysfunctional equipment, potential hazards or emergencies to management immediately.
• Other duties as assigned

Skills

Licensed Massage Therapist

First Aid & CPR

Excellent communication

Organizational skills

Interpersonal skills

Education

Certification from an accredited school of Massage

Job description

Fairmont Pittsburgh is seeking a skilled Licensed Massage Therapist to join our health club & spa team. Reporting to the Spa Manager, you will perform massages and body treatments, maintain hygiene, and ensure an exceptional guest experience in a luxury setting.

The ideal candidate holds PA licensure, certification from an accredited massage program, and current First Aid/CPR. Evening and weekend availability and strong communication are required.