The Shuttle Driver provides reliable daily transportation for residents and maintains the community’s shuttle schedule. This role supports the property’s operational goals by ensuring timely service, clear communication, and a strong customer experience. The Shuttle Driver works under the supervision of the Community Manager.
PRIMARY DUTIES & RESPONSIBILITIES
- Operate daily shuttle routes between the community and designated locations.
- Create, maintain, and update the daily shuttle schedule.
- Communicate maintenance, cleaning needs, or vehicle concerns to the Community Manager.
- Complete daily logs and documentation as required.
- Report observed community rule violations to the Community Manager.
- Use community equipment, fuel, and supplies responsibly.
- Support additional projects or tasks assigned by the Community Manager.
- Deliver excellent customer service and monitor responsiveness to resident needs.
- Represent the community professionally and reinforce a positive reputation.
- Ensure consistent, fair interactions with all residents.
- Uphold and enforce community policies as directed.
QUALIFICATIONS
- Strong attention to detail and care for property, vehicles, and landscape.
- Willingness to learn and follow safety and cleaning procedures.
- Ability to read and understand instructions, memos, and basic documents.
- Ability to write simple, clear correspondence.
- Comfortable communicating with residents and team members in small groups or one-on-one.
- Basic math skills, including addition, subtraction, and operations with simple units of measure.
- Ability to follow one- or two-step instructions and apply practical problem solving.
- Prior experience in transportation, maintenance, landscaping, housekeeping, or customer service preferred.
- Strong communication and listening skills.
- Team-oriented, dependable, and able to work well under pressure.
- Organized, punctual, and detail-focused.
- Able to maintain confidentiality and accept feedback.
- Willing to work in all weather conditions.
- Ability to work weekends or overtime when needed.
EDUCATION & EXPERIENCE
- High School Diploma or equivalent required.
- Basic knowledge of Fair Housing laws and OSHA requirements preferred.
CERTIFICATES, LICENSES & REGISTRATIONS
- Valid CDL driver’s license required.
WORKING ENVIRONMENT
This role regularly involves:
- Outdoor environments
- Changing weather conditions
- Exposure to odors, fumes, or chemicals
- Mechanical equipment and moderate noise
- Occasional work at heights or near electrical components
PHYSICAL DEMANDS
The position may require:
- Walking: over 2/3 of the time
- Standing: over 2/3 of the time
- Sitting: between 1/3 and 2/3 of the time
- Climbing or balancing: under 1/3 of the time
- Lifting under 10 lbs: over 2/3 of the time
- Lifting over 10 lbs: between 1/3 and 2/3 of the time
- Reaching with hands and arms: over 2/3 of the time
- Stooping, kneeling, crouching, or crawling: under 1/3 of the time
- Talking or hearing: over 2/3 of the time
- Travel outside the area: under 1/3 of the time
SUPERVISORY RESPONSIBILITIES
- This position does not have supervisory responsibilities.