Part-Time Shift Leader

MINISO USA; Whitehall (Lehigh County); On-site; USD 23,419 - 26,174; Full time

Job summary

MINISO USA is seeking a dedicated Shift Leader in Whitehall, Lehigh County, to assist the Store Manager with daily operations, ensuring exceptional customer service. This role includes driving sales, training associates, managing cash transactions, and maintaining store standards.

The ideal candidate will have strong leadership skills and a commitment to fostering a positive shopping environment. Salary is competitive at $17.00 - $19.00 per hour, reflecting the importance of this role in promoting customer loyalty and business success.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales and meet store KPI goals.
• Assist store manager in training and developing sales associates.
• Support daily operations including replenishment and cash handling.
• Maintain store appearance and implement visual merchandising updates.
• Open and close the store, ensuring compliance with procedures.
• Resolve customer concerns and escalate issues to Store Manager.
• Support Loss Prevention efforts and adhere to company policies.

Skills

Leadership

Customer Service

Conflict Resolution

Multitasking

Retail Operations

Education

High school diploma or equivalent

Associate degree preferred

Tools

Point-of-sale systems

Job description

Overview

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Salary: USD $17.00 - USD $19.00 /Hr.