Part-Time Shift Leader

MINISO USA; Austin (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support daily store operations, train associates, and uphold exceptional customer service. You will help achieve KPIs, manage cash handling, and oversee merchandising and store maintenance.

This role also involves promoting the membership program and ensuring a positive shopping environment. Ideal candidates have 1+ year of retail leadership experience, strong interpersonal skills, and comfort working with POS systems in a fast-paced setting.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ year of experience as a keyholder, supervisor, or shift leader in retail.
• Proficient in operating POS systems and cash handling.
• Strong leadership and customer service orientation.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Assist Store Manager with training and development of associates.
• Support daily operations including replenishment and merchandising.
• Open and close the store; manage cash and POS accuracy.
• Promote the store’s membership program and engage customers.

Skills

Leadership

Staff training

Customer service

POS operations

Cash handling

Multitasking

Interpersonal skills

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

USD $14.00 - USD $19.00 /Hr.