Part-Time Shift Leader

MINISO USA; Bakersfield (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, training of associates, and delivering exceptional customer service. You will help achieve KPIs, maintain store standards, manage cash, merchandising, and store upkeep while promoting the loyalty program.

The role supports opening/closing, handles customer concerns professionally, and travels between locations as needed. A high school diploma is required with retail supervisory experience preferred.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail is desired.
• Strong leadership, interpersonal, and conflict-resolution skills.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge and customer engagement at the sales floor and register.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.

Skills

Leadership

Customer service

Multitasking

Retail operations

Cash handling

Interpersonal skills

Conflict resolution

Travel between locations

Education

High school diploma or equivalent; associate degree preferred

Job description

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalation issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events do support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast pace
• Basic knowledge of retail operations
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
  

USD $18.00 - USD $21.00 /Hr.