Part-Time Shift Leader

MINISO USA; Las Vegas (NV); On-site; USD 22,000 - 28,000; Full time

Job summary

MINISO USA in Las Vegas is seeking a dedicated Shift Leader to support the Store Manager in daily operations, train associates, and drive exceptional customer service. You will help achieve KPIs, manage cash handling, merchandising, and POS transactions while promoting the store’s membership program.

The role emphasizes leadership, team development, and maintaining a high-energy store environment that delivers memorable shopping experiences for guests and staff alike.

Qualifications

• 1+ years as a keyholder or shift supervisor in retail.
• Demonstrated leadership and customer service excellence.
• Strong knowledge of POS systems and retail operations.
• Ability to travel between MINISO store locations as needed.
• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates for strong product knowledge.
• Support daily operations: replenishment, fronting, maintenance, cash handling.
• Maintain store appearance and stock levels; update visual merchandising.
• Open and close the store; ensure cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support loss prevention and adhere to company policies.
• Promote MINISO USA membership program to foster loyalty.
• Process transactions accurately at the POS.
• Participate in promotions and events to meet business objectives.
• Demonstrate leadership, interpersonal, and conflict-resolution skills.
• Multitask and stay calm in fast-paced environment.
• Travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.

Skills

Leadership

Customer service

Sales training

Cash handling

POS systems

Merchandising

Store operations

Communication

Team motivation

Conflict resolution

Multitasking

Education

High school diploma

Associate degree preferred

Tools

POS hardware

Retail software

Job description

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

USD $18.00 - USD $18.00 /Hr.