Part-Time Shift Leader

MINISO USA; Euless (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

MINISO USA in Texas is seeking a Shift Leader to assist the Store Manager with daily operations, cashiering, opening/closing, merchandising, and delivering exceptional customer service to drive store KPIs. You will train and develop sales associates, maintain store appearance, handle cash, support promotions, and promote the membership program to build customer loyalty.

A high school diploma is required; associate degree preferred.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• 1+ years experience as keyholder, supervisor, or shift leader in retail.

Responsibilities

• Lead by example to drive sales and KPI goals.
• Assist store manager in training and developing associates.
• Support daily operations: replenishment, cash handling, merchandising.
• Open/close the store and ensure safety procedures.
• Promote MINISO USA membership program and customer engagement.
• Resolve customer concerns professionally and escalate when needed.
• Support loss prevention and maintain store appearance.
• Process transactions using POS systems and participate in promotions.

Skills

Leadership

Customer service

Interpersonal skills

Conflict resolution

Multitasking

POS systems knowledge

Retail operations knowledge

Education

High School Diploma or equivalent

Associate degree preferred

Job description

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

USD $14.00 - USD $19.00 /Hr.