Part-Time Shift Leader

MINISO USA; Billings (MT); On-site; USD 20,000 - 29,000; Full time

Job summary

MINISO USA in Billings, MT is seeking a Shift Leader to support the Store Manager, train associates, and ensure exceptional customer service. You will drive KPIs, assist with daily operations, and promote the store's membership program to build loyalty.

The role requires strong leadership, POS experience, and the ability to travel between locations. High school diploma or equivalent is required; associate degree preferred.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years as keyholder, supervisor, or shift leader in retail.
• Strong leadership and customer service abilities.
• Ability to travel between store locations.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales and KPI goals.
• Train and develop sales associates on product knowledge.
• Support daily store operations: replenishment, cash handling, merchandising.
• Open and close the store; ensure safety and cleanliness.
• Promote MINISO membership program and resolve customer issues.
• Assist with loss prevention and policy adherence.
• Process sales transactions using POS systems.

Skills

Leadership

Customer service

POS systems

Cash handling

Retail operations

Training

Conflict resolution

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Associate degree preferred

Job description

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store's membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA's customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

USD $18.00 - USD $18.00 /Hr.