Part-Time Shift Leader

MINISO USA; Lancaster (Lancaster County); On-site; USD 23,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in Lancaster, PA to assist the Store Manager with daily operations and staff training. You will ensure exceptional customer service, engage customers, handle cash, and support merchandising and store upkeep.

The role centers on driving KPIs while maintaining a vibrant store atmosphere. You will lead by example, work on the sales floor and at the register, and travel between store locations as needed to support operations and training.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Lead by example to drive sales and meet store KPI goals.
• Train and develop sales associates for product knowledge and customer engagement on the floor and at the register.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring cleanliness and compliance with safety procedures.
• Resolve customer concerns professionally and escalate to the Store Manager when needed.
• Support Loss Prevention and adherence to company policies.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and sales events to support business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations

POS systems

Education

High school diploma or equivalent

Associate degree preferred

Tools

Point-of-sale (POS) systems

Job description

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

USD $17.00 - USD $19.00 /Hr.