Part-Time Shift Leader

MINISO USA; Germantown (MD); On-site; USD 17,908 - 30,307; Part time

Job summary

MINISO USA in Germantown, MD, seeks a Shift Leader to assist in daily store operations, training associates, and ensuring exceptional customer service. This role is integral to achieving business KPIs while fostering a positive and energetic environment.

As a key player, the Shift Leader will drive sales, support visual merchandising, and maintain store standards. The position requires leadership skills and a commitment to MINISO USA’s customer-first approach. A high school diploma and retail experience are essential for this dynamic role.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Strong leadership and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist the Store Manager with daily store operations.
• Train sales associates to ensure strong product knowledge.
• Maintain store appearance and implement visual merchandising updates.
• Process sales transactions accurately using point-of-sale systems.

Skills

Leadership skills

Customer engagement

Conflict-resolution

Retail operations knowledge

Multitasking ability

Education

High school diploma or equivalent

Associate degree

Tools

Point-of-sale systems

Job description

Job Summary

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

Essential Job Functions

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Additional Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Education & Experience

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Pay Range

USD $13.00 - USD $22.00 /Hr.