Part-Time Shift Leader

Minis; San Jose (CA); On-site; USD 24,796 - 28,929; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations and training associates, while ensuring exceptional customer service and promoting the store’s membership program.

You will support cash handling, opening/closing, merchandising, and shipment processing, helping maintain a vibrant, customer-focused environment that drives KPI achievement and memorable experiences.

Qualifications

• Minimum 1+ years of experience as keyholder, supervisor, or shift leader in retail.
• High school diploma or equivalent; associate degree preferred.
• Ability to travel between store locations.
• Strong leadership and customer service skills.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates for product knowledge and customer engagement.
• Support daily operations: replenishment, cash handling, merchandising.
• Open and close the store; ensure safety and cleanliness.
• Resolve customer concerns professionally; escalate to Store Manager as needed.
• Support Loss Prevention and comply with company policies.
• Process transactions accurately using POS systems.
• Promote store membership program to foster loyalty.
• Maintain store appearance and stock levels; update visual merchandising.
• Participate in promotions and events to support business objectives.

Skills

Leadership

Customer service

Conflict resolution

Multitasking

POS systems

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

Job Summary

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

Essential Job Functions

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and to resolve issues to the Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Additional Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Education & Experience

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Pay Range

USD $18.45 - USD $21.00 /Hr.