Part-Time Shift Leader

Miniso; Alabama; On-site; USD 17,908 - 30,307; Full time

Job summary

Miniso is seeking a Shift Leader in Alabama who will assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. The Shift Leader is responsible for achieving business KPIs, maintaining store standards, and engaging with customers.

This role requires strong leadership skills and the ability to multitask in a fast-paced environment. A high school diploma is required, with a preference for candidates holding an associate degree. Pay ranges from $13.00 to $22.00 per hour, depending on experience.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales and exceed customer expectations.
• Train and develop sales associates to ensure strong product knowledge.
• Support daily operations, including replenishment and cash handling.
• Maintain store appearance and ensure proper stock levels.
• Open and close the store with compliance to procedures.
• Resolve customer concerns professionally.
• Participate in store promotions and sales events.

Skills

Leadership Skills

Interpersonal Skills

Conflict Resolution

Customer Engagement

Multitasking

Education

High School Diploma or Equivalent

Associate Degree Preferred

Tools

Point-of-Sale Systems

Job description

Job Summary

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

Essential Job Functions

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Additional Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Education & Experience

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Pay Range

USD $13.00 - USD $22.00 /Hr.