Part-Time Shift Leader

MINISO USA; City of Albany (NY); On-site; USD 24,796 - 26,174; Full time

Job summary

MINISO USA is seeking a Shift Leader in Albany, NY to assist the Store Manager in daily operations, training staff, and delivering exceptional customer service. The role is pivotal in achieving business KPIs and maintaining store standards. The Shift Leader will be responsible for various operational tasks such as cashiering, merchandising, and customer engagement, while fostering a positive environment.

The ideal candidate should have at least 1 year of retail leadership experience and possess strong interpersonal skills. The position offers a dynamic workplace focused on fun experiences for customers.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in the retail industry.
• Basic knowledge of retail operations and point-of-sale systems.
• Strong leadership, interpersonal, and conflict-resolution skills.

Responsibilities

• Assist the Store Manager with daily operations and training associates.
• Drive sales and meet store KPI goals while exceeding customer expectations.
• Support Loss Prevention efforts and adhere to company policies.

Skills

Leadership

Customer service

Conflict resolution

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

Point-of-sale systems

Job description

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.
• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

USD $18.00 - USD $19.00 /Hr.