Part-Time Shift Leader

Miniso; Brandon (FL); On-site; USD 20,664 - 24,796; Full time

Job summary

MINISO USA in Brandon, FL is seeking a Shift Leader to assist the Store Manager with daily store operations, train associates, and ensure exceptional customer service. You will help drive KPIs, uphold store standards, and manage tasks from cashiering to shipment processing while promoting the store’s membership program.

The role requires leadership, multitasking, and a willingness to travel between store locations as needed, with a focus on providing energetic, customer‑centric experiences.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years as keyholder, supervisor, or shift leader in retail experience.
• Strong leadership, interpersonal and customer-facing skills.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Train and develop sales associates to ensure product knowledge and customer engagement on the floor and at the register.
• Support daily operations including replenishment, fronting, cash handling, and merchandising.
• Maintain store appearance, stock levels, and implement visual merchandising updates.
• Open and close the store, ensure cleanliness and compliance with safety procedures.
• Resolve customer concerns professionally and escalate to Store Manager when needed.
• Support Loss Prevention and adhere to company policies to prevent loss.
• Maintain a professional attitude that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately using POS systems.
• Participate in promotions and events to support business objectives.

Skills

Leadership

Customer engagement

Conflict resolution

POS knowledge

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

Job Summary

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

Essential Job Functions

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point‑of‑sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Additional Qualifications

• Strong leadership, interpersonal and conflict‑resolution skills.
• Ability to multitask and maintain composure in a fast‑paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Education & Experience

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Pay Range

USD $15.00 - USD $18.00 /Hr.