Part-Time Service Tech

Trek Bikes; Northern (KY); Hybrid; USD 20,664,000 - 24,797,000; Part time

Benefits offered by this job

Flexible culture

Health insurance PPO & HDHP

FSAs

401(k) with match & ESOP

Tuition Reimbursement up to $15,000

Employee discounts

Retail discounts

Job summary

Trek Bikes in Waterloo, WI is seeking a Part-Time Service Tech/Advisor to help customers with bike repairs, servicing, and accessories installation. You will interact with riders daily, diagnose issues, and ensure their bikes run smoothly while providing warm, welcoming hospitality.

Key responsibilities include hands-on bike servicing, learning new tech, and representing Trek as the friendly face of the service department.

Qualifications

• Self-motivation with a positive, team-focused attitude.
• Excellent hospitality, listening, and communication skills.
• Strong problem-solving ability and attention to detail.
• Willingness to learn bike servicing methods and new technologies.
• Ability to build relationships with customers and be the face of the department.

Responsibilities

• Troubleshoot repairs and service bikes on the spot.
• Install accessories customers select for their bike.
• Hands-on with brand-new models before they hit the sales floor.
• Build relationships with customers who trust you to keep gear running.

Skills

Customer service

Communication skills

Problem solving

Hospitality

Attention to detail

Willingness to learn

Teamwork

Job description

## Part-Time Service TechApply: Waterloo, Wisconsin: Part time: Posted Today: Trek115727## A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!## Job LocationTrek Waterloo HQ**Summary**## Job DescriptionAs a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.**What you’ll bring to the team*** Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task* Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days* Top-notch communication skills* Impressive attention to detail and a love for tinkering ‘til you figure it out* Eagerness to learn the ins and outs of servicing bicycles* A desire to continually learn proper service methods and new technologies**Trek Benefits**• Flexible and fun company culture • Competitive health care -- PPO & HDHP medical plan options • Flexible Spending Accounts (FSA) • 401(k) with match and Employee Stock Ownership Plans (ESOP) • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) • Employee discounts on all product • Deep partner retail discountWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.