Job Overview
Under general supervision, provides prompt and courteous food service to restaurant customers.
Weekend morning availability is required.
Application open until 8/1/2026 or until filled.
Responsibilities
- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
- Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers.
- Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
- Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
- Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
- Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
- Presents a clean and professional appearance at all times.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management.
Qualifications
Education/Formal Training
High school education or equivalent.
Experience
Previous experience in a similar position of 3 months or longer.
Knowledge/Skills
- Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
- Must know standard cash-handling procedures.
- Must be fluent in oral and written English.
- Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
- Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Physical Demands
- Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
- Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
- Continuous standing - during preparation, during service hours or during expediting.
- Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
- Must have excellent vision to see that product is prepared appropriately.
- Must have moderate comprehension and literacy to read use records and all special requests.
- Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
- Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Environment
Physically strenuous - prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.
Benefits
- Supplemental Pay: Tips
- Paid sick time
- Eligible to participate in the Company’s 401(k) program with employer matching
- Great discounts on Marriott + Sage Hotels, Restaurants, and much, more.
- Discounted covered garage parking available for purchase
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary
USD $16.27 - USD $16.27 /Hr.