Part Time Sales Associate - Great Mall

Build-A-Bear Workshop; Milpitas (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Build-A-Bear Workshop in Milpitas, CA is seeking a guest-focused team member to assist guests in creating personalized furry friends and deliver an exceptional experience. You will actively engage with guests and promote the brand with enthusiasm.

The role emphasizes a warm, inclusive atmosphere and adherence to brand standards to ensure guests leave satisfied. Must be able to sit, stand, and lift >25 pounds during shifts in a retail environment.

Qualifications

• High school diploma or GED equivalent required.
• Associate’s degree in business, management, or related field preferred.

Responsibilities

• Provide exceptional guest service by assisting guests in creating personalized products.
• Engage with guests demonstrating enthusiasm for the brand and creating a welcoming atmosphere.
• Uphold brand standards to ensure a cohesive guest experience across the store.

Skills

Guest service

Communication

Team player

Flexibility

Education

High school diploma or GED

Associate degree in business/related field

Job description

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
• Actively engage with guests demonstrating genuine enthusiasm for our brand
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
• Strong team commitment; be dependable, engaged, and helpful

Required Qualifications

• High school diploma or GED equivalent

Preferred Qualifications

• Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits For Success

• Possesses a “How Can I Help” attitude
• Enjoys meeting and interacting with new people
• Dependable and flexible
• Models personal and professional integrity
• Naturally warm and fun-loving
• Ability to remain calm under challenging circumstances

Working Environment

• Active retail store leadership requires the ability to sit, stand, and move around for duration of shift
• Work environments include indoor/outdoor malls, strip centers, and other retail locations
• Lift > 25 pounds

Your Performance Will Be Measured On

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.

• Decision-making, judgment, and execution
• Ability to create an Experience First culture for guests and associates
• Achievement of assigned goals
• Consistent execution of operational standards
• Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.

Pay Range- $19.43-$19.68/Hour.