Part time -Room Attendant- Holiday Inn Express - Elk Grove, CA

WS Management Inc.; Elk Grove (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Hotel Brand Discounts

Job summary

WS Management Inc. is seeking a Room Attendant to clean and service guest rooms to brand standards, ensuring a clean and comfortable environment for guests. You will restock amenities, report maintenance needs, and coordinate with front desk and housekeeping teams to uphold service quality.

This role requires physical stamina, reliability, and a customer-focused approach, with potential for weekend or holiday shifts in a fast-paced hotel setting.

Qualifications

• Detail-oriented and thorough.
• Ability to prioritize tasks and manage time effectively.
• Capable of working with minimal supervision while maintaining high standards.

Responsibilities

• Deliver room cleaning and servicing per brand and WS standards.
• Follow safety, cleanliness, and checklists to ensure quality.
• Restock amenities and maintain stocked carts and linen closets.
• Report maintenance issues promptly to ensure timely repair.
• Communicate room status and collaborate with front desk and supervisors.
• Protect guest privacy and handle belongings with care.

Skills

Detail-oriented

Time management

Self-motivation

Physical stamina

Instruction following

Professional demeanour

Lifting (35 lbs)

Guest privacy

Quality consistency

Job description

Job Summary

The Room Attendant plays a vital role in delivering Holiday Inn Express a clean, safe, comfortable, and inviting guest rooms. This role is essential to guest satisfaction and directly reflects WS values-Integrity, Respect for All, Empowerment, Kindness, Creativity, & Results Orientation. Room Attendants support the Three P Philosophy (People, Profit & Planet) by ensuring rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets. This is one of the most guest-impacting positions in the hotel and must consistently uphold brand cleanliness standard.

Key Responsibilities

• Deliver Outrageous Hospitality
• Provide a welcoming presence when interacting with guests in hallways or rooms.
• Respond to guest requests with urgency and positivity.
• Demonstrate fairness, kindness, and professionalism at all times.
• Protect guest privacy and security with strict adherence to policies
• Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments

Make Everything Sparkle (Cleanliness & Presentation)

• Clean and service guest rooms according to brand and WS standards.
• Follow ABC Rule - Always Be Cleaning - throughout the shift.
• Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality.
• Restock amenities according to inventory par levels.
• Report maintenance issues immediately to ensure timely repair.

Follow Brand Standards

• Use proper cleaning techniques, safe chemical handling, and labeling.
• Follow established room assignment procedures, timing expectations, and checklists.
• Ensure carts, linen closets, and equipment are clean, organized, and fully stocked.
• Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.).

Safety, Security & Asset Protection

• Follow OSHA, brand, and WS safety guidelines.
• Maintain secure handling of master keys and guest belongings.
• Report hazards, suspicious behavior, or injuries immediately.
• Care for hotel equipment and tools with consistently safe handling.

Teamwork, Communication & Collaboration

• Communicate room status updates clearly using the required system (radio/hotel phone).
• Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams.
• Assist fellow associates when needed to support productivity and deadlines.
• Maintain a positive and respectful work environment.
• Ensure to maintain cleanliness of employee shared spaces (Ie. breakrooms, bathrooms)

Skills

• Detail-oriented and thorough.
• Prioritization and time management skills.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.
• Professional and polite.
• Ability to lift at least 35lbs.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards

Benefits

• Hotel Brand Discounts

Additional Details

• This position may require working weekends, holidays, or variable shifts based on business needs.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.