Room Attendant- Part time - Best Western San Diego, CA

Wsmanagementinc; San Diego (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Hacienda Hospitality LP is seeking a Room Attendant in San Diego to maintain spotless, safe, and inviting guest rooms. You will deliver excellent hospitality, respond to guest requests with urgency, and ensure brand standards are met during every shift.

Responsibilities include cleaning rooms, restocking amenities, reporting maintenance, and collaborating with front desk and maintenance teams to ensure smooth operations. Weekend/holiday work may be required.

Qualifications

• Attention to cleanliness and presentation.
• Experience in hospitality housekeeping preferred.
• Ability to work weekends/holidays may be required.

Responsibilities

• Deliver outrageous hospitality to guests, providing a welcoming presence.
• Clean and service guest rooms to brand and Hacienda standards.
• Follow cleaning techniques, safety guidelines, and checklists.
• Maintain security and protect guest belongings.
• Collaborate with Housekeeping Supervisors, Front Desk, and Maintenance.

Skills

Detail-oriented

Time management

Independent work

Physical stamina

Instruction following

Professional demeanor

Lift 35lbs

Discretion

Job description

Job Summary:

The Room Attendant plays a vital role in delivering Hacienda Hospitality LPby creating clean, safe, comfortable, and inviting guest rooms. This role is essential to guest satisfaction and directly reflects Hacienda Hospitality LP value, Respect for All, Empowerment, Kindness, Creativity, & Results Orientation. Room Attendants support the Three P Philosophy (People, Profit & Planet) by ensuring rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets. This is one of the most guest-impacting positions in the hotel and must consistently uphold brand cleanliness standard.

Key Responsibilities:

• Deliver Outrageous Hospitality
  • Provide a welcoming presence when interacting with guests in hallways or rooms.
  • Respond to guest requests with urgency and positivity.
  • Demonstrate fairness, kindness, and professionalism at all times.
  • Protect guest privacy and security with strict adherence to policies
  • Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments
• Make Everything Sparkle (Cleanliness & Presentation)
  • Clean and service guest rooms according to brand and Hacienda Hospitality LP standards.
  • Follow ABC Rule - Always Be Cleaning - throughout the shift.
  • Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality.
  • Restock amenities according to inventory par levels.
  • Report maintenance issues immediately to ensure timely repair.
• Follow Brand & WS Standards
  • Use proper cleaning techniques, safe chemical handling, and labeling.
  • Follow established room assignment procedures, timing expectations, and checklists.
  • Ensure carts, linen closets, and equipment are clean, organized, and fully stocked.
  • Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.).
• Safety, Security & Asset Protection
  • Follow OSHA, brand, and Hacienda Hospitality LP safety guidelines.
  • Maintain secure handling of master keys and guest belongings.
  • Report hazards, suspicious behavior, or injuries immediately.
  • Care for hotel equipment and tools with consistently safe handling.
• Teamwork, Communication & Collaboration
  • Communicate room status updates clearly using the required system (radio/hotel phone).
  • Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams.
  • Assist fellow associates when needed to support productivity and deadlines.
  • Maintain a positive and respectful work environment.
  • Ensure to maintain cleanliness of employee shared spaces (Ie. breakrooms, bathrooms)

Skills:

• Detail-oriented and thorough.
• Prioritization and time management skills.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.
• Professional and polite.
• Ability to lift at least 35lbs.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards

Additional Details:

This position may require working weekends, holidays, or variable shifts based on business needs.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.