Part-Time Retail Team Lead - Elevate Customer Experience

Clarks; Town of Waterloo (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical & dental coverage (ACA-eligble

Sick leave

Employee discount

Retail incentive programs

Job summary

Clarks is seeking a Part Time Team Lead in Waterloo, NY to support store leadership and drive daily sales. You will stand in for the Store Manager when needed, supervise colleagues, and ensure merchandise is organized and presented to standard.

This role emphasizes customer service, coaching employees, upholding loss prevention policies, and maintaining a welcoming, productive store environment. Physical duties include standing, bending, and lifting up to 50 lbs.

Qualifications

• Customer service excellence and positive attitude.
• Ability to coach and develop team members.
• Strong sales focus with upsell techniques.
• Knowledge of store operations and policies.

Responsibilities

• Serve as the Manager on Duty for the store in the absence of the Store Manager and Assistant Manager.
• Consistently deliver positive sales performance.
• Organize the store merchandise and back stock and ensure proper placement of product.
• Oversee the receipt of shipment and maintain a clean work environment.
• Assist in training and coaching employees on all policies and procedures.
• Practice impeccable customer service skills.
• Upsell the customer, when appropriate, on multiple pairs and accessories.
• Exemplify the Clarks Brand.
• Follow all policies and procedures related to loss prevention and shrinkage.
• Create a comfortable work environment for all colleagues.
• Physical Requirements: Standing for extended periods of time, frequent bending, climbing, moving of ladders, lifting up to 50 lbs.

Skills

Customer service

Sales leadership

Upselling

Store operations

Job description

Clarks is seeking a Part Time Team Lead in Waterloo, NY to support store leadership and drive daily sales. You will stand in for the Store Manager when needed, supervise colleagues, and ensure merchandise is organized and presented to standard.

This role emphasizes customer service, coaching employees, upholding loss prevention policies, and maintaining a welcoming, productive store environment. Physical duties include standing, bending, and lifting up to 50 lbs.