Part-Time Retail Specialist - Customer Experience

External Ocean State Job Lot; Athol (MA); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Comprehensive Health & Wellness

Job summary

Ocean State Job Lot in Athol, MA is hiring a Store Specialist for a part-time, on-site role. You will assist customers, process transactions, maintain displays, and support merchandise operations in assigned areas while following company policies.

Qualified applicants have customer service or cashier experience; basic math and clear communication are required. Availability to work nights and weekends may be needed, with a 30% employee discount and other benefits described.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Retail merchandising

Job description

Ocean State Job Lot in Athol, MA is hiring a Store Specialist for a part-time, on-site role. You will assist customers, process transactions, maintain displays, and support merchandise operations in assigned areas while following company policies.

Qualified applicants have customer service or cashier experience; basic math and clear communication are required. Availability to work nights and weekends may be needed, with a 30% employee discount and other benefits described.