Part-Time Retail Sales & Customer Experience Pro

Lovesac Company; Carmel (IN); On-site; USD 14,000 - 23,000; Part time

Benefits offered by this job

Competitive Hourly Wage

Quarterly Sales Bonus Payout

Flexible Hours and remote shifts

Paid Time Off & Holiday Pay

401K Matching Contribution

Health Plan Discount

Employee Assistance Program

Financial Wellness Tools

Associate Discounts

Pet Insurance

Job summary

Lovesac Company is hiring a Sales Associate to create a welcoming in-store experience and help customers design products to fit their space. You will use Lovesac selling techniques and strive to exceed personal sales goals while building lasting customer relationships.

The role emphasizes product knowledge, omni-channel support, and flexibility in hours, including evenings and weekends. Join a fast-growing team delivering Total Comfort with sustainable, adaptable furniture.

Qualifications

• 18 years of age or older.
• High-School Diploma or equivalent.
• Minimum of 1 year of experience in a retail or customer service role.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor.

Responsibilities

• Actively engage with customers using our Lovesac selling techniques.
• Achieve personal sales goals and key performance indicators.
• Provides attentive service to all customers and builds customer loyalty.
• Demonstrate a strong understanding of product knowledge and effectively demo, assist, and educate customers.
• Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships.
• Conduct customer outreach using company provided tools and communication methods.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Oversee store operations including but not limited to; opening & closing the store, inventory, exchanges, marketing, promotions and ensure they are followed to company standards.
• Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
• Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store.
• Meet or exceed individual sales goals and key performance indicators.
• Perform other duties as assigned by Management.

Skills

Customer service

Flexibility

Communication

Teamwork

Education

High-School Diploma or equivalent

Job description

Lovesac Company is hiring a Sales Associate to create a welcoming in-store experience and help customers design products to fit their space. You will use Lovesac selling techniques and strive to exceed personal sales goals while building lasting customer relationships.

The role emphasizes product knowledge, omni-channel support, and flexibility in hours, including evenings and weekends. Join a fast-growing team delivering Total Comfort with sustainable, adaptable furniture.