Part-Time Retail Sales Associate & Keyholder

Express & Bonobos; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) and Roth 401(k) with Company 3%

Job summary

PHOENIX Retail, LLC, operating Express and Bonobos brands, seeks a Part-Time Retail Sales Associate Keyholder for Briarwood Mall in Ann Arbor, MI. You will balance registers, assist customers, and support store operations while upholding brand standards.

The role requires 0–2 years retail experience, strong customer service, and flexibility to work evenings and weekends. Express offers discount benefits and a supportive team environment.

Qualifications

• High School diploma or equivalent required.
• 0–2 years of relevant experience; minimum 6 months.
• Proficient with iPad and point-of-sale registers.
• Available to work nights, weekends and non‑business hours.
• Meets physical requirements.

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
• Performs overrides at checkout as needed.
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
• Follows company policies and procedures to ensure the safety of all associates and customers.
• Assists with product launch changes according to the SOP.
• Delivers on all aspects of the customer experience model.
• Processes transactions quickly and accurately, reducing wait times.
• Resolves customer issues and escalates when needed to Store Management.
• Encourages participation in credit and loyalty programs.

Skills

Customer service

Communication

Teamwork

Retail experience

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC, operating Express and Bonobos brands, seeks a Part-Time Retail Sales Associate Keyholder for Briarwood Mall in Ann Arbor, MI. You will balance registers, assist customers, and support store operations while upholding brand standards.

The role requires 0–2 years retail experience, strong customer service, and flexibility to work evenings and weekends. Express offers discount benefits and a supportive team environment.