Part Time Retail Sales Associate

Holls; Vienna (VA); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Exceptional pay

Free chocolate

No late-night hours

Minimal Sundays

Holiday closures

Job summary

Holl's Swiss Chocolatier in Vienna, VA is seeking part-time Sales Associates who deliver exceptional customer service, share knowledge about our handcrafted chocolates, and help create a warm, welcoming store experience. Shifts are mornings and weekends (12–20 hours weekly) with opportunities to grow within the company.

You will greet customers, answer questions, process transactions, stock shelves, and ensure the shop stays neat and inviting.

Qualifications

• Must be available to work listed shifts.
• Must have graduated high school or equivalent.
• Must be well-groomed and professional in appearance.
• Must be personable and pleasant in interactions with customers.
• Must be able to stand for up to 8 hours.

Responsibilities

• Greet customers and assist with product selection.
• Answer questions about our shop, history, and chocolates.
• Process sales and operate the Point-of-Sale system.
• Stock shelves and help with merchandising.
• Maintain a clean, inviting store environment.

Skills

Customer service

Teamwork

Communication

Multitasking

Sales

Education

High school diploma or equivalent

Job description

We are looking for Part-time, service-oriented individuals who love tasting, teaching, learning about, and selling some of the most amazing handcrafted chocolates in the world. We offer flexible schedules, including weekends, as well as the opportunity to be part of a dynamic team that values your contributions.

Who We Are:

For 40 years, Holl's Swiss Chocolatier has defined the art of fine chocolate making by selecting only the most superb ingredients. Holl's applies the same devotion to selecting and developing the best people. As an employer of choice, Holl's Swiss Chocolatier values a rich assortment of people that want to work in a pleasant and energized setting. In exchange for your expertise and enthusiasm, we offer excellent career growth opportunities and a competitive salary.

Holl's Swiss Chocolatier offers a challenging, professional teamwork environment. Our Sales Associates are the most critical link in ensuring that our customers have a rewarding experience that exceeds expectations and will keep them coming back time after time. Sales Associates must demonstrate excellent customer service skills; provide product knowledge to our customers and work as part of a team to meet individual and store objectives.

We are obsessed with serving our customers and, of course, chocolate. A career at Holl's means great chocolate, detailed systems, and being part of something we think is pretty awesome. At Holl's, we like to keep things simple. We have two goals: Create world class confections & make our customers feel special.

We believe in rewarding outstanding work, promoting from within and building long-term relationships with our employees. Our culture makes all of these things possible. It's fun, supportive, competitive and a great place to grow your career.

This position is Part-Time: 12-20 hours per week and works the following shifts: Monday through Saturday 9:00am - 2:00pm; 9:30am - 6:00pm; and 1:00pm - 6:00pm

We are a Seasonal Business – we are busiest at the holidays, therefore;

• You MUST be available to work Christmas Week (including 12/24) and February 13th & 14th
• During peak holiday times (Christmas, Valentine's. etc), overtime and Sundays may be required.
• Holl's Chocolates is closed the following: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Our Sales Associates are the most significant link in ensuring that our customers have a gratifying experience that will keep them coming back again and again. Sales Associates must deliver exceptional customer service, provide product knowledge as well as store history, and work as part of a team to meet and exceed company objectives. Our small team of Sales Associates relies on each other to maintain safety, cleanliness, productivity, and customer satisfaction.

Basic job requirements include -

• Must be available to work shifts listed
• Must have graduated high school or equivalent
• Must be well-groomed and professional in appearance and demeanor
• Must be personable and pleasant in interactions with co-workers and customers
• Must be able to stand for up to 8 hours at a time
• Must be committed to maintaining a neat and clean workspace
• Must possess basic math skills
• Must be able to lift 50 pounds
• Must possess a good level of manual dexterity
• Must have a basic level of computer competency
• Must be able to work quickly and accurately
• Must be able to work alone and with others
• Must be able to learn and describe all of our products
• Must follow safe food handling procedures

Successful Candidates for this position:

• May have experience working in customer service and/or the foodservice/hospitality industry (not always required)
• Have a reputation for giving great service to guests and co-workers
• Can handle multiple tasks at one time
• Has good problem solving skills
• Has strong interpersonal skills Is able to work independently and as a member of a team
• Communicates professionally in person and on the phone
• Can maintain high energy during the entire shift
• Self-motivated and enjoys learning
• Passionate about great food
• Has strong organizational and follow-through skills
• Possesses a high level of ownership, accountability and initiative

A typical day as a Holl’s Retail Sales Associate may include -

• Greeting customers and assisting them with whatever they may need
• Answering questions regarding our shop, our history, chocolates, and prices
• Assisting customers in selecting chocolates, wine & coffee for whatever occasion needed
• Answering telephone calls and taking phone orders
• Completing customer transactions using the Point-of-Sale system
• Counting register drawers and preparing the bank deposit
• Taking inventory and stocking shelves
• Boxing chocolates for store purchase and mail orders
• Cleaning the retail area and maintaining a beautiful store appearance
• Staying productive and constructive during slow times by prepping packaging (folding boxes, organizing, etc.)
• Creatively assisting in merchandising, display maintenance, and organization of storage areas
• Diligent and precise in the packaging and presentation of our products

Benefits of working at Holl's -

• Exceptional pay
• The retail shop is only open until 6pm. No late-night hours!
• Minimal Sundays required – 6 or less per year!
• Closed 6 major holidays
• Confection Cash - This is our way of giving you $$ to spend in the retail shop.
• FREE Chocolate - Since we have such high standards for our chocolates, we often have chocolates that didn't quite make the cut – we give these to our staff!
• It’s chocolate! It’s fun, and our customers are happy.