Part-Time Retail Sales Associate

3M HEALTHCARE; Knoxville (TN); On-site; USD 15,911 - 22,661; Part time

Job summary

Kohl's is seeking an energetic associate to deliver excellent customer service at the point of sale, greet customers, assist with products, operate a cash register, scan items and process payments. You will strive for speed of service while creating a friendly, efficient shopping experience.

You will support inventory accuracy, help train new team members, participate in daily service processes, and uphold Kohl's brand standards.

Qualifications

• Customer service focus with attention to detail.
• Strong verbal and written communication skills.
• No retail experience required.
• Must be 16 years of age or older.
• Flexible availability (days, nights, weekends, holidays).

Responsibilities

• Greet customers and assist with products and services, operate cash register, scan items, bag merchandise, and handle payments.
• Provide courteous, friendly, fast, and efficient service per company standards.
• Meet or exceed individual goals (credit, loyalty).
• Support inventory accuracy and merchandise disposition practices.
• Contribute to training for new hires on service processes and POS procedures.
• Participate in daily service processes (register cash balancing, changes, replenishment).

Skills

Customer service

Communication skills

Multi-tasking

Flexible schedule

No retail experience required

Job description

In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

What You’ll Do

• Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
• Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
• Meet or exceed individual goals (e.g., credit, loyalty)
• Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
• Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards
• Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)

All associate roles at Kohl’s are responsible for:

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel

Other responsibilities as assigned

Other responsibilities as assigned.

What Skills You Have

• Excellent customer service skills and ability to multi-task with strong attention to detail
• Verbal/written communication and interpersonal skills
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays
• Preferred: Client facing retail or service industry experience

Essential Functions

• Ability to perform the accountabilities listed in the “What You’ll Do” Section.
• Ability to satisfactorily complete company training programs.
• Ability to comply with dress code requirements.
• Basic math and reading skills, legible handwriting, and basic computer operation.
• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
• Perform work in accordance with the Physical Requirements section.

Physical Requirements

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to visually verify information and locate and inspect merchandise.
• Ability to comply with health and safety standards.

Pay Starts At: $14.00