Part-Time Retail Keyholder - Elevate In-Store Experience

EXPRESS; Eau Claire (WI); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Medical, dental, vision coverage

401(k) and Roth 401(k) with company 1:

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

PHOENIX Retail, LLC operates Express and Bonobos brands with a focus on modern, confident and effortless style. Oakwood store seeks a Part-Time Sales Associate Keyholder to ensure a great customer experience and support opening/closing duties.

Responsibilities include balancing registers, assisting with product launches, and driving loyalty program participation while maintaining store standards and safety.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 of relevant job experience - minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures.
• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
• Performs overrides at checkout as needed.
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
• Follows company policies and procedures to ensure the safety of all our associates and customers.
• Assists with product launch changes according to the company SOP.
• Delivers on all aspects of the customer experience model.
• Processes transactions quickly and accurately, reducing the customer's wait time.
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management.
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Retail operations

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC operates Express and Bonobos brands with a focus on modern, confident and effortless style. Oakwood store seeks a Part-Time Sales Associate Keyholder to ensure a great customer experience and support opening/closing duties.

Responsibilities include balancing registers, assisting with product launches, and driving loyalty program participation while maintaining store standards and safety.