Part-Time Retail Customer Service & Shipping Expert

The UPS Store #0701; Fort Worth (TX); On-site; USD 16,531 - 22,041; Part time

Job summary

The UPS Store #0701 in Fort Worth, TX is seeking a Part‑Time Retail Customer Service Associate to handle in-store and phone inquiries, assist customers with shipping, printing, and other services, and learn every aspect of the business. This role supports busy weekend and weekday shifts in a retail setting.

Ideal candidates have prior retail or customer service experience, strong computer skills, and a friendly, professional appearance. 20–25 hours weekly with 3–4 days including some weekends.

Qualifications

• High school diploma or GED required.
• Retail/customer service experience.
• Good communication and people skills.
• Able to cross-sell and up-sell products and services.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer’s shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Retail customer service

Communication skills

Cross-sell / up-sell

Computer skills

Phone skills

Written communication

Reliability

Lifting capability

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store #0701 in Fort Worth, TX is seeking a Part‑Time Retail Customer Service Associate to handle in-store and phone inquiries, assist customers with shipping, printing, and other services, and learn every aspect of the business. This role supports busy weekend and weekday shifts in a retail setting.

Ideal candidates have prior retail or customer service experience, strong computer skills, and a friendly, professional appearance. 20–25 hours weekly with 3–4 days including some weekends.