Part-Time Retail Associate

Goodwill of Central and Southern Indiana, Inc.; East Peoria (IL); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

Robust discount programs

Daily pay options available

Job summary

Goodwill of Central and Southern Indiana, Inc. is seeking a Retail Associate in East Peoria, Illinois. The role is part-time with an hourly rate of $15. Responsibilities include functioning as a cashier, producer, and attendant while maintaining the store's operational goals.

This position involves direct interaction with customers and requires no formal education. The ideal candidate will have strong customer service and teamwork skills, along with the ability to quickly adapt to various roles within the retail environment.

Qualifications

• No degree required.
• Ability to relate with customers and provide excellent service.
• Familiarity with computers and basic internet navigation skills.

Responsibilities

• Assist in various roles such as cashier, producer, and attendant.
• Maintain cleanliness of the sales floor and assist customers.
• Sort and manage donations efficiently.

Skills

Customer focus

Teamwork

Attention to detail

Communication skills

Mathematical aptitude

Job description

Position Status: Part‑Time | Hourly Rate: $15.00 | Location: 210 S Main ST East Peoria IL 61611. The Retail Associate assists the store management team in reaching the operational goals of the site by functioning in various capacities within the retail location.

The Retail Associate may be called upon to perform several roles, including Cashier, Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, e‑Books Producer, and Rack or Cart Runner.

Example Duties and Activities

Cashier

• Rings up customer orders, maintains a balanced drawer, and follows all cash handling procedures.
• Provides general information about Goodwill programs to educate customers and answer questions.
• Directs higher-level questions to the appropriate associate or manager.
• Maintains cleanliness of the sales floor (purge, size, run racks, and merchandise).

Textiles or Wares Producer

• Sorts product to identify quality and value (checks for holes, missing buttons, defective zippers, or stains and cleans as needed) and properly bars, tags, and hangs textiles or wares.
• Curates textiles for quality.
• Produces 100 items per hour for wares or 85 items per hour for textiles, adhering to Goodwill’s pricing standards and updating the daily production tracking sheet.
• Occasionally uses a pallet jack and regularly uses a conveyor belt.

Donation Door Attendant

• Accepts donations from customers and maintains a clean and clear donation door.
• Quickly and accurately sorts products and distributes them to appropriate areas.
• Maintains an efficient working area by ensuring the backroom is clean and organized, with all boxes labeled and everything in its place.
• Loads and unloads trucks as needed and regularly uses heavy equipment, including a pallet jack, double stacker, floor scrubber, and hydraulic lift.

eCommerce Producer

• Develops a keen eye to identify and secure items of value for ClickGoodwill.
• Stays informed of the market value of merchandise through eBay and other internet shopping sites to properly tag, itemize, and secure items in totes for ClickGoodwill.
• Educates the team on eCommerce high‑ticket items.
• Efficiently and carefully packs curated products onto pallets, wraps, and ships totes to ClickGoodwill to meet the store budget concerning totes shipped per week.

e‑Books Producer

• Scans books received by the store and decides what is sent to ClickGoodwill or displayed at the store location to meet the store budget.
• Prints inventory sheets and packs, seals, and ships totes for ClickGoodwill.
• Identifies top sellers and manages a clean, organized, in‑store sales‑effective display.

Rack and Cart Runner

• Checks each rack/cart to ensure quality and value.
• Properly sizes, merchandises, and purges the sales floor.
• Maintains a clean and orderly sales floor, puts away carts, and stocks shelves.
• Runs one textile rack/wares cart per 15 minutes and updates the daily production tracking sheet.

Required Competencies

• Degree and Credential Requirements: NONE!
• Customer Focus: Ability to see, comprehend, and relate with customers impartially, providing excellent service to internal and external customers.
• Teamwork: Works well with others and contributes to team outputs.
• Ethical: Adheres to procedures, including confidentiality and Goodwill’s values.
• Attention to Detail: Pursues quality, including safety awareness.
• Time Management: Manages own time and the time of others effectively.

Preferred Competencies

• Technical Knowledge: Familiarity with computers and relevant software, including basic computer and internet navigation skills.
• Communication Skills: Articulates thoughts and expresses ideas effectively across oral, written, visual, and non‑verbal channels; listens to comprehend customers’ needs.
• Mathematical Aptitude: Applies mathematical thinking to solve everyday problems.
• Critical Thinking: Uses judgment and reasoning to identify strengths and weaknesses of alternative solutions and approaches to problems.

Other Requirements

Physical Work: Must be able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching; use hands to grasp, carry, feel, or touch products and machinery; lift 10–50 pounds; manage frequent exposure to moderate noise and temperature variations.

Benefits

• Employee Assistance Program (EAP) and free mental health counseling services.
• Robust discount and wellness programming.
• Financial education program.
• Sabbatical leave.
• Daily pay options available.

Equal Employment Opportunity Statement

Goodwill is an EEO Employer/Veteran/Disabled Retail1. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.