Part-Time Rental Agent(in office)

U-Haul; Bloomington (IL); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul is seeking a Reservation Manager Agent in Bloomington, Illinois. This role involves assisting customers, supporting field team members, and managing equipment reservations. Candidates should have a high school diploma and strong skills in customer service and multitasking. The position offers a starting pay of $18.00 per hour and various benefits including health insurance and a 401(k) Savings Plan. If you enjoy a dynamic work environment, apply to become part of the U-Haul team.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management.
• Review reports for effective placement of equipment and reservations.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Word

Multiline phones

Email

Job description

Overview

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

Work Schedule & Pay

• Shift length: Typically 4–5 hours per shift, up to 25 hours per week
• Weekday availability: Monday–Friday, 1:00 PM–5:00 PM or 2:00 PM–6:00 PM
• Weekend availability: Open availability preferred
• Starting pay: $18.00 per hour

U-Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Reservation Manager Agent Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Minimum Qualifications

• High school diploma or equivalent
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking