Part Time Relationship Banker

Comerica Bank; Trenton (MI, NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Relationship Banker to enhance customer experiences and drive revenue growth in Retail Banking Centers. This role involves proactive marketing, customer engagement, and operational risk management to ensure compliance and service excellence. You'll collaborate with team members and act as a digital ambassador, guiding customers towards innovative solutions. With opportunities for career growth and a comprehensive benefits package, this position is perfect for those passionate about customer service and financial wellness. Join a team that values diversity and invests in employee development.

Benefits

Career Growth Opportunities

Incentive Program

Paid Time Off (PTO)

Health, Dental, Vision Insurance

401k Match

Life Insurance

Tuition Assistance Program

Employee Assistance Program

Family Focused Benefits

Employee Stock Purchase Plan

Qualifications

• 3 years of customer service experience required.
• 1 year of consumer sales experience preferred.

Responsibilities

• Conduct marketing activities to identify customer needs.
• Provide solutions to grow revenue in loans and deposits.
• Deliver excellent customer service in all interactions.

Skills

Customer Service

Sales Experience

Microsoft Office

CRM Tools

Education

Associate Degree or 60 college credits

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

What we can offer you:

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision, 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

Position Overview:

The Relationship Banker contributes to the success of Retail Banking Centers by being a trusted resource for customers. Responsibilities include conducting marketing activities to identify customer needs, providing solutions to grow revenue in loans, deposits, and noninterest income, delivering a customer-centric experience, and maintaining operational discipline. The role supports Banking Centers within the District and may require working occasional Saturdays.

Position Responsibilities:

Marketing Activities:

• Execute proactive marketing to attract, retain, and expand customers.
• Complete daily planning activities.
• Onboard and engage customers by strengthening relationships, introducing products and services, and addressing questions.
• Act as a digital ambassador to transition customers to digital solutions.
• Initiate financial wellness conversations.
• Support portfolio management efforts to retain and grow customer relationships.
• Participate in community events to increase outreach.
• Utilize CRM tools effectively.

Operational Risk:

• Ensure compliance with laws, regulations, policies, and procedures.
• Complete necessary compliance training.
• Manage operational and risk activities within the Banking Center.
• Adhere to risk assessment and compliance standards.
• Control and mitigate losses by following policies.

Customer Experience Management:

• Develop product knowledge and act as a Banker Readiness ambassador.
• Lead activities in the absence of the Banking Manager.
• Assess customer needs and add value.
• Educate and fulfill customer requests.
• Resolve complaints and deepen relationships.
• Follow customer experience guidelines.
• Complete Comerica Platform Training.
• Provide excellent customer service in all interactions.
• Perform routine teller transactions as needed.
• Maintain confidentiality of customer information.

Partnership:

• Enhance collaboration within the Banking Center.
• Introduce customers to partners to add value.

Qualifications:

• Associate Degree or 60 college credits, or H.S. Diploma/GED with 3 years of customer service experience.
• 1 year of customer service experience.
• 1 year of consumer sales experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Work Best Category: Category A - 100% in the office
Hours: 8:00am - 5:00pm Monday - Friday, 8:30am - 12:30pm Saturday.
Salary: To Be Determined Based on Experience

About Comerica:

We invest in our employees through comprehensive Total Rewards, including health, retirement, paid time off, and development programs. We conduct background checks and require NMLS certification where applicable. Comerica is an Equal Opportunity Employer committed to diversity and inclusion.