Part Time Program Manager

eTeam; United States; Remote; Part time

Job summary

A leading company is seeking a highly experienced Part-Time Program Manager to oversee a major U.S. account. The role focuses on operations, client management, and team leadership, requiring at least 3 years of relevant experience. This remote position offers 20 hours per week with competitive pay.

Benefits

Competitive Salary

Bonus Plan

Medical Coverage

Dental Coverage

Vision Coverage

401k Plan

Team Building Events

Qualifications

• Minimum of 3 years of experience in program management.
• Proven experience with Vendor Management Systems (VMS) and Managed Service Providers (MSP).
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for a major account.
• Oversee daily operations related to the account.
• Lead and mentor a team of program coordinators.

Skills

Client Management

Operations Management

Problem-Solving

Communication

Leadership

Job description

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eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees, and contingent workers. Today, we're one of the fastest-growing companies globally. eTeam provides high-volume staffing, EOR, AOR, IC Compliance, and MSP services to clients around the globe. Headquartered in New Jersey with workers in 100+ countries, we are ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We're also an honored member of Deloitte's Technology Fast 50.

https://www.eteaminc.com/

Position Summary:

We are seeking a highly experienced Part-Time Program Manager to oversee the implementation and management of a major U.S. account. The ideal candidate will have extensive experience in operations, client management, onboarding and offboarding processes, escalation management, and exposure to Vendor Management Systems (VMS), Employer of Record (EOR) Services, and Managed Service Provider (MSP) support. This role requires a minimum of 3 years of relevant experience, is remote, 20 hours per week, paying $40-$50 per hour.

Key Responsibilities Include:

Account Management:

• Serve as the primary point of contact for a major account, ensuring exceptional client satisfaction.
• Develop and maintain strong, long-lasting client relationships.
• Understand the client's needs and objectives to provide strategic solutions.

Operations Management:

• Oversee daily operations related to the account, ensuring efficient and effective service delivery.
• Implement and streamline operational processes to enhance productivity and quality.

Onboarding and Offboarding:

• Oversee the end-to-end process of onboarding, engagement management, and offboarding of contractors, ensuring a seamless experience focused on customer and client satisfaction.
• Act as the escalation point for any issues or conflicts, providing timely and effective resolutions.
• Proactively identify potential risks and implement mitigation strategies.

Vendor Management Systems (VMS) and Managed Service Providers (MSP):

• Leverage VMS and MSP tools to optimize resource allocation and service delivery.
• Ensure compliance with all VMS/MSP requirements and standards.

Performance Monitoring and Reporting:

• Track and analyze key performance indicators (KPIs) to assess program effectiveness.
• Prepare and present detailed reports to stakeholders, highlighting successes and areas for improvement.

Team Leadership:

• Lead and mentor a team of program coordinators, onboarding and HR teams, and contractor care representatives, fostering a collaborative and high-performance work environment.
• Provide guidance and support to team members, promoting continuous professional development.

Qualifications:

• Minimum of 3 years of experience in program management, with a focus on operations and client management.
• Proven experience with Vendor Management Systems (VMS) and Managed Service Providers (MSP).
• Experience and knowledge of Employer of Record (EOR) processes and workflows.
• Ability or experience in leading a geographically dispersed team across multiple time zones.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated leadership and team management abilities.
• Proficiency in relevant software and tools.

Benefits include a competitive salary and bonus plan, comprehensive medical, dental, and vision coverage, regular compensation reviews, a 401k plan, and fun events and team building.

eTeam is committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, or other legally protected characteristics.