Part Time Printer Technician

Administrative Resource Options, Inc.; Tampa (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company that has been a leader in office services management for 25 years. This full-time role offers a unique opportunity to engage directly with clients while providing essential copy/print services and supplies management. As part of a dedicated team, you'll ensure high-quality service and support, responding promptly to service issues and maintaining device functionality. With a strong commitment to employee benefits and community engagement, this position not only promises professional growth but also the chance to make a meaningful impact. If you’re passionate about customer service and thrive in a dynamic environment, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

401(k) with Employer Match

Charity Leave

Organ Donor Recognition

Qualifications

• Strong background in customer service is essential.
• Proficiency in MS Office, especially Word, Excel, and Outlook.

Responsibilities

• Provide on-site MPS first responder copy/print services.
• Manage supplies and produce monthly reporting.
• Respond to service issues and provide full-time coverage.

Skills

Customer Service

MS Office (Word, Excel, Outlook)

Xerox MFDs and MFPs Support

Mail / Shipping Experience

Physical Lifting (up to 50 pounds)

Job description

Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.

We offer a full complement of employee benefits including medical, dental, life and 401(k) with employer match. We also offer some unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition. We are celebrating our 25th year in business and planning for continued growth.

ARO is not a temp or staffing agency. This is a Full Time opportunity.

Job Description

1. On Site MPS first responder copy/print services
2. Supplies Management
3. Produce and Provide Monthly & ad hoc Reporting
4. Log meter counts for networked and non-networked devices
5. Print and provide device specific configuration pages upon request
6. Load paper in designated devices on a daily basis
7. Provide first response to service issues within 1-2 hours for certain machines and 1 hour or less with other designated “high priority” machines
8. Manage/install hot swap devices while original unit is being serviced
9. Dispatch to contracted service provider for break fix service as necessary
10. Provide Full time coverage to lead position during absences.
11. Ability to travel to multiple sites

Qualifications

Required Candidate Skills:

1. Strong background in customer service
2. Ability to lift 50 pounds
3. Proficient in MS Office: especially Word, Excel and Outlook
4. Previous experience as an OSA II (or equivalent title)
5. Experience supporting Xerox MFDs and MFPs
6. Mail / Shipping experience

Additional Information

Company Overview

Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:

Accessibility:
At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.

Results:
With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!

Objectivity:
Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.