Part-Time Players Club Guest Experience Pro

Havasu-Landing-Casino; Havasu Lake (CA); On-site; USD 17,000 - 24,000; Part time

Job summary

Havasu Landing Casino in Havasu Lake, CA seeks a part-time Players Club Representative to greet guests, enroll members, and promote club benefits. You will actively engage players on the floor, assist with sign-ups, and reach out to high-level players by phone to encourage visits.

The role requires 21+ years old, a high school diploma or GED, and strong customer service skills. Gaming experience is preferred; ability to work nights, weekends, and holidays is essential.

Qualifications

• Must be 21 years or older.
• High School Diploma or GED plus one year of customer service experience.
• Gaming experience preferred.
• Must pass pre-employment drug screening, background check, and obtain and maintain a gaming license.
• Must communicate in the primary language of the workplace (English).
• Strong customer service and team orientation.
• Able to work nights, weekends and holidays.

Responsibilities

• Greet customers and enroll new members into the Player’s Club.
• Educate and instruct guests on promotions and events.
• Go out on the gaming floor and inform uncarded guests about benefits of the Player’s Club and assist with sign-ups.
• Reach out by phone to high-level players who have not visited recently.
• Assist guests with services needed on the gaming floor.
• Review dashboard reports to ensure high-level players are greeted and assisted.
• Assist with execution of promotions and events as needed.
• Handle dissatisfied customers with diplomacy and refer issues to management.
• Identify new/regular guests and work in a team environment.
• Work shifts including nights, weekends and holidays.
• Other duties as assigned.

Skills

Customer service

Teamwork

Computer skills

Communication

Conflict resolution

Sales/service orientation

Education

High School Diploma or GED

Job description

Havasu Landing Casino in Havasu Lake, CA seeks a part-time Players Club Representative to greet guests, enroll members, and promote club benefits. You will actively engage players on the floor, assist with sign-ups, and reach out to high-level players by phone to encourage visits.

The role requires 21+ years old, a high school diploma or GED, and strong customer service skills. Gaming experience is preferred; ability to work nights, weekends, and holidays is essential.