Part-Time Personal Banker & Customer Experience Guide

BMO Harris Bank; Western Springs (IL); On-site; USD 42,000 - 61,000; Part time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings plans

Job summary

BMO Harris Bank in Western Springs, IL, is seeking a part-time Banking Specialist to deliver exceptional service and guide customers toward digital solutions. You will conduct needs-based conversations, assist in branch operations, and collaborate with partners to grow customer relationships.

The role emphasizes personal banking advice, multi-channel support, and a focus on achieving branch goals while maintaining compliance and accuracy in everyday tasks.

Qualifications

• 1–2 years of relevant experience or certification desirable or an equivalent mix of education and experience.
• Experience in consultative customer service or sales is preferred.
• Strong written and verbal communication skills.
• Ability to identify customer needs and provide financial guidance.
• Familiarity with personal banking and digital channels.
• Team-oriented with a proactive approach.

Responsibilities

• Delivers exceptional service to customers and identifies needs.
• Guides customers to digital and self-serve options.
• Performs needs-based conversations about personal banking and credit cards.
• Supports branch operations and compliance activities.
• Collaborates with partners to grow customer relationships.
• Maintains accurate and complete work records.

Skills

Social media

Customer service

Sales skills

Interpersonal skills

Problem solving

Organization

Team collaboration

Active listening

Tools

Tablets

Smartphones

Online tools

Job description

BMO Harris Bank in Western Springs, IL, is seeking a part-time Banking Specialist to deliver exceptional service and guide customers toward digital solutions. You will conduct needs-based conversations, assist in branch operations, and collaborate with partners to grow customer relationships.

The role emphasizes personal banking advice, multi-channel support, and a focus on achieving branch goals while maintaining compliance and accuracy in everyday tasks.