Part Time PBX Agent / Telephone Operator

Camelback; Tannersville (Monroe County); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is on the lookout for a Part-Time PBX / Telephone Operator to enhance guest experiences through excellent communication and service. In this role, you will manage communication systems, ensuring every call is handled with care and precision. Your ability to multitask and maintain a friendly demeanor will be key as you engage with guests from around the world. With opportunities for professional development and a range of exciting perks, including complimentary access to local attractions, this position offers a unique chance to thrive in a vibrant hospitality environment. Join a team where your contributions truly matter!

Benefits

Complimentary access to local attractions

Paid Training

Employee events

Referral Bonuses

Competitive wages

Next day pay

Tuition Reimbursement

Medical, dental, vision insurance

401K

Vacation and PTO

Qualifications

• Must be at least 18 years of age and available to work various shifts.
• Prior hotel or front desk experience is preferred.

Responsibilities

• Answer and process all incoming and outgoing calls accurately.
• Maintain knowledge of hotel safety systems and promote in-house services.
• Handle guest messages and complaints promptly and efficiently.

Skills

Multitasking

Communication Skills

Customer Service

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Telephone Systems

Computer Systems

Job description

Job Title: Part Time PBX / Telephone Operator

Department: Front Office

Reports to: Director of Rooms

Camelback Resort is seeking a PBX / Telephone Operator to manage our communication systems and provide outstanding service to our guests. The ideal candidate will have a strong attention to detail, a friendly demeanor, and a commitment to guest privacy and satisfaction.

What’s in it for me:

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more. Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season.
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement*
• Medical, dental, vision insurance, 401K*
• Vacation and PTO*

*Full-Time status benefits

How I Can Create Guests for Life:

• Ability to efficiently multitask between computer systems.
• Answer and process all incoming and outgoing calls accurately and courteously.
• Handle guest messages, ensuring accuracy and efficiency.
• Record and control wake-up calls, ensuring timely and precise delivery.
• Maintain detailed knowledge of the hotel’s fire, life, and safety systems.
• Promote in-house services and facilities.
• Maintain a clean and organized work area, reporting daily activities in the logbook.
• Assist with reservations and front desk tasks as required.
• Stay updated on local activities, dining options, and frequently dialed numbers.
• Handle guest complaints promptly.

Is this job for me:

• Must be at least 18 years of age.
• On-site role.
• Must be available to work weekdays, weekends, and holidays.
• Prior experience in a hotel or a front desk role is preferred.
• Strong communication and customer service skills.
• Ability to stand for extended periods to assist with Front Office Agents when needed.
• Knowledge of local attractions and activities.
• Friendly and professional demeanor with a focus on guest satisfaction.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.