Part-Time Patron Services Librarian

Penn State University; Penn (Westmoreland County); On-site; USD 17,908 - 23,419; Part time

Benefits offered by this job

Starting pay: $15.00/hour

Job summary

The Thun Library at Penn State Berks is seeking a Libraries Specialist to assist patrons with advanced requests, and to support part-time staff. The position requires 15 hours per week during open hours, with evenings and weekends, and shifts may vary through the academic year.

No prior library experience is required; library training will be provided. Remote and hybrid work are not guaranteed, and applicants from all locations may apply.

Qualifications

• Customer service experience
• Non-students, students with experience supervising or working independently in a customer service setting, and current Student Library Assistants
• Ability to clearly communicate through face-to-face and written communication
• All members of the University Libraries community are responsible for, and expected to, exemplify and promote civility by following the University Libraries Civility Statement and Guidelines.

Responsibilities

• Welcome students, staff, faculty, and community members to the library
• Check out/in books, equipment, and other library materials
• Confirm study room reservations
• Provide guidance on user accounts and library services
• Follow library operation processes and procedures
• May oversee library operations during opening or closing
• Assist Student Library Assistants (SLAs) with service questions and override permissions
• Address building concerns including, but not limited to, disruptive patron behavior or maintenance issues
• Assist others with technology, referring to PSU IT when necessary
• Answer general questions about the library and the Penn State Berks campus
• Assist users and colleagues with advanced requests and support services
• Refer in-depth questions to the library team and/or appropriate departments
• Retrieve and shelve materials correctly in a 68,000+ item collection
• Inform the library team of service concerns or suggestions

Skills

Customer service

Clear communication

Civility guidelines

Job description

The Thun Library at Penn State Berks is seeking a Libraries Specialist to assist patrons with advanced requests, and to support part-time staff. The position requires 15 hours per week during open hours, with evenings and weekends, and shifts may vary through the academic year.

No prior library experience is required; library training will be provided. Remote and hybrid work are not guaranteed, and applicants from all locations may apply.