Part Time Patient Services Representative

Lower Elwha Klallam Tribe; Port Angeles (WA); On-site; USD 30,000 - 32,000; Part time

Job summary

The Lower Elwha Klallam Tribe is seeking a part-time Medical Office Support role in Port Angeles, WA. The position involves daily office tasks such as filing, phone coverage, appointment scheduling, patient registration, and eligibility verification in a clinical setting.

Responsibilities include medical office communications, data entry into the EHR, and maintaining patient confidentiality in compliance with HIPAA.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in medical office settings is preferred.
• Strong communication and accurate data entry abilities.

Responsibilities

• Routinely demonstrate superior customer service skills.
• Answer telephone in a timely and polite manner.
• Schedule and reschedule appointments; manage patient registration.
• Verify insurance eligibility and patient eligibility for services.
• Enter/update patient information in the practice management system.
• Protect patient confidentiality per HIPAA requirements.

Skills

Communication Skills

Medical office experience

Telephone etiquette

Education

High School Diploma or equivalent

Tools

RPMS

Electronic Health Records (EHR)

Job description

Part Time Port Angeles, WA, US

2 days ago Requisition ID: 1175

Salary Range: $22.00 To $23.00 Hourly

OVERVIEW

Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient eligibility by performing the following duties.

SUPERVISED BY: Medical Director

POSITION STATUS: Part-time (less than 29 hours week)

ESSENTIAL FUNCTION OF JOB

• Routinely demonstrate superior customer service skills.
• Transfer calls to physicians and nurses when medically indicated.
• Accurately takes messages and conveys information to the recipient.
• Obtains current patient information from established and new patients.
• Schedules appointments and re-schedules appointments as needed.
• Scans information into Electronic Health Record (EHR).
• Categorizes, dates, and labels medical documents.
• Accurately enters/updates patient information in the practice management system.
• Assists patient with completing paperwork when necessary.
• Identifies payer source, verifies insurance eligibility, verifies financial status and assigns correct pay type.
• Check in patients and notes patient arrival in EHR.
• Accurately pre-screens medical/dental records.
• Prints schedules for upcoming appointments.
• Verifies insurance eligibility and obtains authorization for dates of service.
• Reviews Practice Management System for needed updated demographics and consent forms.
• Identifies patients by date of birth and name in RPMS, BMW scheduler or EHR.
• Assist and manage the No Show policy by sending letters to patients when necessary and documents within the file.
• Accurately imports registration documents into patient's electronic health record.
• Performs prescreening process for add-on appointments.
• Answers telephone in a timely and polite manner.
• Communicates with customers in a courteous, professional, cooperative and mature manner.
• Recognize and respond per protocol to violent/abusive situations, bomb threats, and emergency situations.
• Protects/observes patient confidentiality per policies and procedures, CFR 42 part 2, and all pertinent HIPAA requirements.
• Other duties as assigned within scope of work.

DESIRED QUALIFICATIONS

• High School Diploma or equivalent.
• Medical Office experience preferred.
• Communication Skills
• Ability to effectively interact with physicians, patients and other staff members.
• Ability to effectively read, write and type clear messages electronically and verbally.
• Demonstrates knowledge of proper, safe, efficient usage of current office equipment and software.

OTHER DESIRED QUALIFICATIONS

• Experience with working with Native American and other diverse communities.
• Experience with working with RPMS, Electronic Health Records or equivalent data-based systems.

PHYSICAL REQUIREMENTS

• Duties are performed in a generally comfortable environment.
• Prolonged standing or sitting may be involved.
• Lifting at least 25 lbs.
• Bending, squatting, stooping, reaching also involved.

WORKING CONDITIONS

• Job duties are routine in nature, but situations may vary occasionally; policy and procedure provide direction for solving non-routine situations. Employees are expected to consult with management about any situation for which precedent does not exist.
• Job duties involve routine interaction with others, including aiding and limited direction. Contacts are generally cordial and non-confrontational.
• May be required to perform back up duties for fellow co-workers keeping within the scope of work.

As with all positions of the Lower Elwha Klallam Tribe this position is Indian Preference in hiring.