Part Time Patient Services Representative

Elwha; Port Angeles (WA); On-site; USD 63,039,000 - 67,502,000; Part time

Job summary

Lower Elwha Klallam Tribe in Port Angeles, WA is seeking a part-time medical office assistant to support daily operations, including scheduling, registration, and patient eligibility. You will handle calls, messages, and data entry in the EHR and practice management system, while maintaining confidentiality and courteous service.

The role requires strong communication, ability to work with physicians and staff, and prior medical office experience is preferred.

Qualifications

• High School Diploma or equivalent.
• Medical office experience preferred.
• Ability to read, write and type clear messages electronically and verbally.

Responsibilities

• Routinely demonstrate superior customer service skills.
• Transfer calls to physicians and nurses when medically indicated.
• Accurately take messages and convey information to the recipient.
• Obtain current patient information from established and new patients.
• Schedule and reschedule appointments as needed.
• Scan information into the Electronic Health Record (EHR).
• Enter/update patient information in the practice management system.
• Assist patients with completing paperwork and verify insurance eligibility.

Skills

Customer service

Telephone coverage

Appointment scheduling

Communication skills

Education

High School Diploma or equivalent

Tools

RPMS

EHR

Practice management system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Port Angeles, WA, US

4 days ago Requisition ID: 1175

Salary Range: $22.00 To $23.00 Hourly

OVERVIEW:

Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient eligibility by performing the following duties.

SUPERVISED BY: Medical Director

POSITION STATUS: Part-time (less than 29 hours week)

ESSENTIAL FUNCTION OF JOB:

• Routinely demonstrate superior customer service skills.


• Transfer calls to physicians and nurses when medically indicated.


• Accurately takes messages and conveys information to the recipient.


• Obtains current patient information from established and new patients.


• Schedules appointments and re-schedules appointments as needed.


• Scans information into Electronic Health Record (EHR).


• Categorizes, dates, and labels medical documents.


• Accurately enters/updates patient information in the practice management system.


• Assists patient with completing paperwork when necessary.


• Identifies payer source, verifies insurance eligibility, verifies financial status and assigns correct pay type.


• Check in patients and notes patient arrival in EHR.


• Accurately pre-screens medical/dental records.


• Prints schedules for upcoming appointments.


• Verifies insurance eligibility and obtains authorization for dates of service.


• Reviews Practice Management System for needed updated demographics and consent forms.


• Identifies patients by date of birth and name in RPMS, BMW scheduler or EHR.


• Assist and manage the No Show policy by sending letters to patients when necessary and documents within the file.


• Accurately imports registration documents into patient's electronic health record.


• Performs prescreening process for add-on appointments.


• Answers telephone in a timely and polite manner.


• Communicates with customers in a courteous, professional, cooperative and mature manner.


• Recognize and respond per protocol to violent/abusive situations, bomb threats, and emergency situations.


• Protects/observes patient confidentiality per policies and procedures, CFR 42 part 2, and all pertinent HIPAA requirements.


• Other duties as assigned within scope of work.

DESIRED QUALIFICATIONS:

• High School Diploma or equivalent.


• Medical Office experience preferred.


• Communication Skills


• Ability to effectively interact with physicians, patients and other staff members.


• Ability to effectively read, write and type clear messages electronically and verbally.


• Demonstrates knowledge of proper, safe, efficient usage of current office equipment and software.

OTHER DESIRED QUALIFICATIONS:

• Experience with working with Native American and other diverse communities.


• Experience with working with RPMS, Electronic Health Records or equivalent data-based systems.

PHYSICAL REQUIREMENTS:

• Duties are performed in a generally comfortable environment.


• Prolonged standing or sitting may be involved.


• Lifting at least 25 lbs.


• Bending, squatting, stooping, reaching also involved.

WORKING CONDITIONS:

• Job duties are routine in nature, but situations may vary occasionally; policy and procedure provide direction for solving non-routine situations. Employees are expected to consult with management about any situation for which precedent does not exist.


• Job duties involve routine interaction with others, including aiding and limited direction. Contacts are generally cordial and non-confrontational.


• May be required to perform back up duties for fellow co-workers keeping within the scope of work.

As with all positions of the Lower Elwha Klallam Tribe this position is Indian Preference in hiring.