Part-Time Patient Services Call Center Agent

Compass Group USA; Garfield Heights (OH); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Retirement Plan

Health & Wellness

Discount Marketplace

Identify Theft Protection

Pet Insurance

Critical Illness Insurance

Disability Insurance

Commuter Benefits

FSAs

Employee Assistance Program

Job summary

Morrison Healthcare, a Compass Group company, is hiring part-time call center operators at the Cleveland Clinic Marymount in Garfield Heights, OH. Shifts run 6:00-2:30pm and 2:00-6:00pm, with pay ranging from $17.00 to $19.00 per hour, and prior call center or food service experience preferred.

As a patient meal coordination representative, you will take phone or face-to-face orders, follow etiquette, and ensure dietary preferences are met, while supporting confidentiality and HIPAA policies.

Qualifications

• Some call center or food service experience.
• Good telephone etiquette.
• Ability to handle patient interactions with professionalism.

Responsibilities

• Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Responds to patients needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met.
• Adheres to facility confidentiality and patients rights policy as outlined in the facilitys HIPAA policies and procedures.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Performs other duties as assigned.

Skills

Call center experience

Food service experience

Customer service

Job description

Morrison Healthcare, a Compass Group company, is hiring part-time call center operators at the Cleveland Clinic Marymount in Garfield Heights, OH. Shifts run 6:00-2:30pm and 2:00-6:00pm, with pay ranging from $17.00 to $19.00 per hour, and prior call center or food service experience preferred.

As a patient meal coordination representative, you will take phone or face-to-face orders, follow etiquette, and ensure dietary preferences are met, while supporting confidentiality and HIPAA policies.