Part-Time Patient Experience Coordinator

MD Esthetics

Boston (MA)

On-site

USD 7,000 - 11,000

Part time

14 days+

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Benefits offered by this job

Saturdays

Job summary

MD Esthetics in Boston is seeking a caring, team-focused Patient Care Coordinator to service patients and support providers. If you are passionate about helping others and thrive in a fast-paced environment with attention to detail, this role is for you.

The position is part-time with weekend Saturday schedule and requires a high level of professionalism and customer service excellence. Join our premier medical aesthetics practice and contribute to patient care and sales goals.

Qualifications

High school diploma is required.
College Diploma or Esthetician license is an asset.
Previous medical spa, dermatology or plastic surgery office experience is preferred.
Previous sales experience is preferred.
Computer savvy since EMR and MS Office are used.
Exceptional phone and customer service skills; professionalism and team player.
Time management and organizational skills.
Ability to multitask in a fast-paced environment.
Positive attitude and willingness to go above and beyond for patients.

Responsibilities

Interact with patients in a positive and helpful manner, providing information and assistance as needed.
Collaborate with the team to ensure sales goals are reached.
Gather necessary demographic information from patients to build/update patient profiles in EMR.
Generate invoices for patients and collect payments.
Navigate EMR and Microsoft Office.
Provide necessary forms for patient completion and signatures.
Answer phone calls and record messages for coworkers.
Assist clinic staff with patient triage to maintain proper patient flow.
Educate patients about services, treatments and products offered.
Sell services and products to meet monthly goals.